Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Cohen

Reisterstown,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience

Work History

District Manager

SAGE Dining Services
06.2009 - Current
  • Develop and execute comprehensive training programs for managers, resulting in improved employee performance and client satisfaction.
  • Oversee successful account openings, coordinate logistics, staff, training, and promotional efforts for parents and client community to ensure smooth transition.
  • Evaluate account performance monthly using proprietary analysis tools to identify areas of improvement and implement targeted action plans.
  • Collaborate with senior management on strategic planning initiatives aimed at maximizing productivity and community satisfaction.
  • Ensure compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Manage budget development process for each account and oversee the execution of dining services to ensure budgets remain in compliance.
  • Foster an environment of open communication between management teams across the district to share best practices in operations optimization, cross collaboration and problem-solving techniques.
  • Create robust succession plans for key positions within the district, ensuring seamless transitions and continued excellence in operations during personnel changes.
  • Supervise 8 locations to enforce high-quality standards of operation to include a minimum of 20 managers and more than 100 hourly team members.
  • Locate, develop, and promote talented employees to cultivate collaborative and hardworking leadership team.
  • Model best practices for excellent customer relations.
  • Recruit, interview and hire employees.
  • Build relationships with clients and the community to establish long-term business partnerships

Director of Operations

Admiral Fell Inn Catering/Fin Restaurant
08.2007 - 02.2009
  • Responsible for all aspects of the Food & Beverage operations for Admiral Fell Inn Catering and Fin Restaurant.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration that aligned with the goals of the operation.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Analyzed customer feedback and identified areas for improvement to drive business success.

Sales & Marketing Director/Conference Coordinator

YesEvents
05.1994 - 08.2007
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
  • Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
  • Maintained detailed records of conference planning activities, streamlining future coordination efforts.
  • Ensured compliance with venue guidelines and regulations, minimizing risk of disruptions or penalties during events.
  • Partnered with local businesses to secure sponsorship deals, boosting revenue potential for both the conference and the community partners involved.
  • Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events.
  • Selected appropriate venues based on event requirements, budget constraints, and location preferences.
  • Assisted speakers in preparing presentations materials while ensuring adherence to time constraints.
  • Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
  • Worked closely with security personnel implementing safety protocols guaranteeing the well-being of all participants during conferences.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Coordinated florists, photographers, and musicians for events.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Trained and supervised event staff to complete tasks on time.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Oversaw event registration process by collecting and tracking attendee information.

Education

Business Administration And Management/Hospitality

Villa Julie College
Baltimore, MD

Skills

  • Financial Management
  • Leadership Development
  • Budget Management
  • Multi-Unit Management
  • Attention to Detail
  • Recruiting and Hiring
  • Staff Management
  • Leadership Skills
  • Staff Development
  • Budget Preparation
  • Client Relationship Building
  • Operations Oversight

Timeline

District Manager

SAGE Dining Services
06.2009 - Current

Director of Operations

Admiral Fell Inn Catering/Fin Restaurant
08.2007 - 02.2009

Sales & Marketing Director/Conference Coordinator

YesEvents
05.1994 - 08.2007

Business Administration And Management/Hospitality

Villa Julie College

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Sherry Cohen