Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sherry Cormier

Daphne

Summary

Goal-driven Service Manager offering over 23 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 23 years of progressive experience. Methodical Service Manager offering 20 years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent Customer Service manager with over 23 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Experienced and proactive Management offering 23 years of progressive warehouse settings serving Retailer needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Veteran Program manager bringing 23 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Hardworking and reliable Merchandising Manager with strong ability in Customer service/Complaints. Offering Installation and merchandising. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level ASM Administration position to help launch career while achieving company goals.ASM Dedicated student interested in applying excellent communication and interpersonal skills to a Installation manager role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated Six Sigma Black belt student seeking internship in Retail management to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Outgoing pursuing flexible Full-time employment with weekend and evening shift options. Diligent Manager focused on Customer service, merchandising, service and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Motivated professional offering Change management and Six Sigma in Retail . Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

22
22
years of professional experience

Work History

Merchandising Service Manager

Lowes Home Improvment
Daphne
03.2025 - Current
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Implemented quality control measures to uphold company standards.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Recruited and trained new employees to meet job requirements.

Install Sales Manager

Lowes Home Improvment
Daphne
04.2015 - Current
  • Ensured that all safety protocols were followed during installation processes.
  • Resolved any issues or complaints from customers in a timely manner.
  • Worked closely with senior management team members in developing strategies for optimizing the installation process.
  • Created project timelines for each installation job and monitored progress against them.
  • Ensured compliance with safety standards during installations by monitoring activities at the site.
  • Responsible for managing the installation process of products to customers' sites, ensuring that all installations are completed on time and to a high standard.
  • Maintained accurate records of installed products and related documentation.
  • Provided technical advice and troubleshooting assistance onsite when necessary.
  • Double checked orders and installation requests.
  • Worked with customers to identify needs and suggest appropriate products.
  • Scheduled deliveries and installation teams.
  • Supervised and trained associates on equipment installations.
  • Directed and coordinated products, services and sales activities.
  • Resolved customer complaints regarding sales and service.

ASM Administration

Lowes Home Improvment
Murray
04.2003 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked with cross-functional teams to achieve goals.

Education

Certificate of Change Management - Managment Operations

Cornell University
Ithaca, NY
11-2024

Certificate of Technical Studies - Six Sigma Black Belt

Six Sigma Global Institute
Online
07-2023

GED -

Foreman High School
Chicago, IL
11-1992

Skills

  • Change management
  • Project management
  • Staff supervision
  • Policy and procedure enforcement
  • Customer service
  • Data analytics
  • Inventory management
  • Verbal and written communication
  • Multitasking and organization
  • Workflow management
  • Employee training and development
  • Customer service management
  • Staff management
  • Culture development
  • Schedule management
  • Workplace safety
  • Deadline driven
  • Quality control
  • Multiple priorities management
  • Team scheduling
  • Problem-solving

Affiliations

  • Participate in 5K runs for Cancer, homeless and Autism
  • Volunteered at Children's school

Timeline

Merchandising Service Manager

Lowes Home Improvment
03.2025 - Current

Install Sales Manager

Lowes Home Improvment
04.2015 - Current

ASM Administration

Lowes Home Improvment
04.2003 - Current

Certificate of Change Management - Managment Operations

Cornell University

Certificate of Technical Studies - Six Sigma Black Belt

Six Sigma Global Institute

GED -

Foreman High School
Sherry Cormier