Sherry Cram
Boston,United States
Summary
Office Manager with extensive experience in administrative support and healthcare coordination, adept at enhancing operational efficiency and fostering a collaborative work environment. Demonstrates strong skills in office management, employee training, and customer service, leveraging expertise in EMR systems and insurance verification to improve workflow efficiency. Passionate about driving innovation and achieving excellence in client communications and team leadership. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Highly organized Referral Coordinator with successful experience in managing and streamlining patient referrals within healthcare settings. Demonstrated strengths include thorough knowledge of insurance processes, patient advocacy, and compliance with HIPAA standards. Past work showcases effective communication skills, coordination of multidisciplinary teams for optimal patient care, and introduction of efficient referral tracking systems to improve workflow.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Servpro of Louisa, Orange & Madison Counties
Orange, VA
06.2019 - Current
- Lead office team to meet productivity and deadlines, enhancing operational efficiency.
- Counsel staff to overcome role challenges, fostering a supportive work environment.
- Manage client communications, ensuring prompt and accurate responses.
- Oversee new hire onboarding, streamlining training and paperwork processes.
- Coordinate office maintenance, ensuring safety and functionality of facilities.
- Fostered a collaborative environment by mentoring staff, enhancing team cohesion and boosting overall morale.
- Analyzed office operations to identify inefficiencies, implementing solutions that led to noticeable improvements in productivity.
- Coordinated maintenance schedules for office facilities, ensuring a clean and safe environment that contributed to employee satisfaction.
- Managed client communications to ensure prompt responses, strengthening client relationships and boosting satisfaction ratings.
Referral Coordinator
Well Spring Health Services
Culpeper, VA
10.2019 - 01.2021
- Acquire insurance authorizations for procedures and tests ordered by physicians
- Prepared prescription refill requests
- Schedule specialty appointments and insurance authorizations
- Make radiology exams for patients
- Help front desk when needed complete registration, check out, confirm all patient information, collect co-pays
- Drug prior authorizations for patient medications
- Organize home health and Hospice orders for Physicians to sign
- Worked closely with all major insurance companies getting approvals for patients' medicine and specialist appointments
- Used EPIC as the EMRStreamlined insurance authorization processes, achieving faster approvals and enhancing patient access to necessary treatments.
- Collaborated with the front desk team to ensure seamless patient registration, fostering a welcoming environment and improving patient experience.
- Utilized EPIC to track patient referrals and authorizations, leading to measurable improvements in workflow efficiency and data accuracy.
- Coordinated with physicians to organize home health and hospice orders, ensuring timely patient care and minimizing delays in treatment.
- Developed a systematic approach for managing prescription refill requests, resulting in reduced wait times and enhanced patient satisfaction.
Referral Coordinator
Novant Health
Locust Grove, VA
09.2012 - 10.2019
- Acquire insurance authorizations for procedures and tests ordered by physicians
- Prepared prescription refill requests
- Schedule specialty appointments and insurance authorizations
- Make radiology exams for patients
- Help front desk when needed complete registration, check out, confirm all patient information, collect co-pays
- Drug prior authorizations for patient medications
- Organize home health and Hospice orders for Physicians to sign Facilitated seamless patient scheduling, ensuring timely access to medical services and enhancing overall patient satisfaction.
- Streamlined insurance authorization processes, significantly reducing approval times and improving service delivery for patients.
- Analyzed patient data to optimize appointment scheduling, resulting in increased efficiency and reduced patient wait times.
Office Supervisor
ServiceMaster
Fredericksburg, VA
02.2000 - 02.2011
- Recruited and hired new employees
- Consistently complied with company policies
- Revived and approved billing invoices and expense reports
- Accounts payable
Education
Some college -
Penn Commercial Business/Technical School
Skills
- Epic
- Insurance verification
- Communication
- Clerical
- Medical scheduling
- Office management
- Computer
- Customer service
- patient care
- Medical records
- HIPAA
- EMR Systems
- Medical receptionist
- Medical office
- Typing
- Phone etiquette
- Medical terminology
- Data entry
- Office management
- Staff management
- Administrative support
- Insurance authorization
- Patient scheduling
- HIPAA compliance
- Appointment scheduling
- Referral coordination
- Pre-authorizations
- Physician authorizations
Certification
IICRC Water Certified
Timeline
Referral Coordinator
Well Spring Health Services
10.2019 - 01.2021
Office Manager
Servpro of Louisa, Orange & Madison Counties
06.2019 - Current
Referral Coordinator
Novant Health
09.2012 - 10.2019
Office Supervisor
ServiceMaster
02.2000 - 02.2011
Some college -
Penn Commercial Business/Technical School