Sherry Crawford
Pooler,US
Summary
Highly motivated professional with 25 years of retail and hotel management experience. Proven ability to deliver excellent guest experiences, managing teams and maintaining high standards. Highly organized, great attention to detail and strong leadership skills.
Overview
19
19
years of professional experience
Work History
Part Time Asst. Manager
Jcrew Factory
Pooler, GA
02.2024 - Current
- Assist with new hire training
- Increased J.Crew loyalty membership by 10%
- Asst. Store Director with payroll, inventory control and scheduling
Assistant General Manager
Best Western Premier
Pooler, GA
02.2016 - 01.2024
- Assist General Manager with managing daily operations of full service hotel
- Assist HOD's with managing team members, disciplinary actions, hiring and training process
- Reduced guest complaints by 30% by retraining front desk agents and working closing with housekeeping and maintenance
- Worked with front desk agents on increasing Best Western loyalty membership by 50%.
- Resolve customer complaints and issues in timely manner
- Responsible for monitoring maintenance progress along with furnishings and equipment and report to GM
- Assist General Manager by inputting daily sales report, schedules and new hire information into Inn Flow system and assist with facial recognition for time clock.
Store Manager
Avenue
Charlotte, NC- Savannah,GA
11.2007 - 07.2019
- Conducted store inventories quarterly
- Generated repeat business through exceptional customer service
- Increased sale volume by 30% in less than 2 year period
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
Catering Director
Camille's Sidewalk Cafe
Charlotte, NC
08.2005 - 11.2007
- Implemented new ordering process and identified poor work habits to improve process effectiveness
- Generated repeat business through exceptional customer service
- Assess staffing needs and recruit staff needed for special assignments
- Review menus and analyze recipes to determine labor and overhead costs for special parties, family reunions, wedding receptions, etc
- Increased sale volumes by 50% in less than a year.
Education
Bachelor of Science - Business Administration
High Point University
High Point, NC12.2001
Skills
- Opera PMS
- Visual Matrix
- Day-force
- Inn Flow
- POS
- Team Management
- Business Operations
- Training and Development
Timeline
Part Time Asst. Manager
Jcrew Factory
02.2024 - Current
Assistant General Manager
Best Western Premier
02.2016 - 01.2024
Store Manager
Avenue
11.2007 - 07.2019
Catering Director
Camille's Sidewalk Cafe
08.2005 - 11.2007
Bachelor of Science - Business Administration
High Point University