Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Crawford

Pooler,US

Summary


Professional with knack for hospitality management, recognized for enhancing guest satisfaction and operational efficiency. Known for fostering team collaboration and maintaining high standards in all interactions. Reliable and adaptable with focus on effective communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Front Desk Supervisor

Hotel Indigo Savannah
10.2024 - Current
  • Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
  • Trained and mentored new front desk staff on customer service best practices.
  • Implemented standard operating procedures to enhance efficiency and guest satisfaction.
  • Coordinated with housekeeping and maintenance to address guest requests promptly.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Attended staff meetings and brought issues to attention of upper management.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Part Time Asst. Manager

Jcrew Factory
02.2024 - Current
  • Assist with new hire training
  • Increased J.Crew loyalty membership by 10%
  • Asst. Store Director with payroll, inventory control and scheduling

PT Front Desk Agent -Assistant General Manager

Best Western Premier
02.2016 - 01.2024
  • Assist General Manager with managing daily operations of full service hotel
  • Assist HOD's with managing team members, disciplinary actions, hiring and training process
  • Reduced guest complaints by 30% by retraining front desk agents and working closing with housekeeping and maintenance
  • Worked with front desk agents on increasing Best Western loyalty membership by 50%.
  • Resolve customer complaints and issues in timely manner
  • Responsible for monitoring maintenance progress along with furnishings and equipment and report to GM
  • Assist General Manager by inputting daily sales report, schedules and new hire information into Inn Flow system and assist with facial recognition for time clock.
  • Implemented strategic initiatives that improved overall customer satisfaction and retention rates.

Store Manager

Avenue
11.2007 - 07.2019
  • Conducted store inventories quarterly
  • Generated repeat business through exceptional customer service
  • Increased sale volume by 30% in less than 2 year period
  • Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions
  • Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.

Education

Bachelor of Science - Business Administration

High Point University
12.2001

Skills

  • Opera PMS
  • Visual Matrix
  • Day-force
  • Inn Flow
  • POS
  • Team Management
  • Business Operations
  • Training and Development
  • Staff training and development

Timeline

Front Desk Supervisor

Hotel Indigo Savannah
10.2024 - Current

Part Time Asst. Manager

Jcrew Factory
02.2024 - Current

PT Front Desk Agent -Assistant General Manager

Best Western Premier
02.2016 - 01.2024

Store Manager

Avenue
11.2007 - 07.2019

Bachelor of Science - Business Administration

High Point University

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Sherry Crawford