Sherry Crocker
Quinton,VA
Summary
Registered nurse with over 30 years of OR experience. I have been with the ministry for over 36 years. Organized and detail-oriented for all aspects of perioperative services as well as. PAT. ESI treatments, and the endoscopy unit. I'm passionate about the education process. My professional motto is to be open minded and to learn something new everyday.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
I am a member of AORN and the ANA and have my CNOR certification. I have served on the AORN Board of Directors, the Policy and Bylaws Committee, and the Education Committee.
Overview
36
36
years of professional experience
Work History
OR Supervisor
BonSecours Mercy Health
09.2021 - Current
- Oversaw daily operations, ensuring compliance with health regulations and quality standards.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Implemented process improvements, increasing efficiency in patient care workflows and resource allocation.
- Coordinated departmental meetings to align on objectives and address operational challenges effectively.
- Monitored key performance indicators to assess service delivery and implement corrective actions as needed.
- Streamlined communication channels between departments, improving coordination of patient care activities.
- Developed training materials to support staff development and knowledge retention within the team.
- Evaluated staffing needs, optimizing workforce allocation to meet fluctuating demands in healthcare services.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Professional Nurse Development
HCA Education
03.2021 - 09.2021
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Educated staff on disease management and preventive care strategies.
- Implemented infection control measures to enhance patient safety standards.
- Mentored junior nursing staff on best practices in patient care delivery in the Endoscopy unit and all of perioperative and PAT departments for three hospitals.
- Mentored junior nursing staff on best practices in patient care delivery for perioperative unit, endoscopy, and PAT.
- Mentored junior nursing staff on best practices in patient care delivery in the above mentioned units.
- Evaluated nursing processes to identify areas for quality improvement initiatives.
- Streamlined nursing procedures for increased efficiency and reduced errors.
- Demonstrated strong clinical judgment when handling complex cases.
- Promoted a safe and hygienic environment through diligent infection control practices.
- Maintained strict adherence to regulatory guidelines while performing nursing duties, ensuring compliance with all applicable standards.
- Provided emotional support to patients and families during difficult medical situations, fostering trust and rapport with clientele.
- Utilized evidence-based practices to guide decision-making in patient care delivery.
- Managed time effectively, prioritizing tasks based on the urgency of patient needs.
- Participated in quality improvement initiatives, contributing ideas for process enhancements for the above mentioned departments.
- Continually assessed patient needs, updating care plans accordingly to optimize treatment effectiveness.
- Served as a preceptor for new nurses, offering guidance and mentorship in clinical practice.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Used first-hand knowledge and clinical expertise to advocate for patients,by adjusting careplans to care for the whole patient.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping staff regain or improve coping abilities.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
OR ENT and Oral Surgery Coordinator
BonSecours Mercy Health
03.2019 - 03.2021
- Coordinated surgical schedules, ensuring efficient use of operating rooms and resources.
- Streamlined patient intake processes, enhancing overall workflow and reducing wait times.
- Collaborated with surgeons and nursing staff to optimize pre-operative and post-operative care plans.
- Managed communication between patients and medical teams, providing timely updates on surgery status.
- Trained new staff members on operational procedures and best practices for surgical coordination.
- Developed protocols for handling scheduling conflicts, minimizing disruptions in surgical operations.
OR Supervisor/Cardiac Surgery Team Member
BonSecours MRMC
08.1989 - 01.2019
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Coordinated workflow among team members to optimize efficiency and productivity.
- Trained new staff on company policies, procedures, and equipment usage.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Monitored inventory levels and ordered supplies to maintain operational continuity.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved customer issues promptly, fostering a positive service environment.
- Developed training materials to support ongoing staff development and skill enhancement.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Facilitated daily operations, ensuring smooth workflow and productivity across team activities.
- Assisted in training new team members on operational procedures and safety protocols.
- Collaborated with team to implement improvements in customer service experiences.
- Monitored quality control measures, maintaining high standards for product delivery and service.
- Coordinated schedules and task assignments, optimizing team performance and efficiency.
- Conducted regular equipment inspections to ensure compliance with safety regulations and operational standards.
- Developed training materials to enhance onboarding processes for new staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Participated in community events, such as raising money for The Americam Heart Association, Susan G Coman Breast Cancer Run, and Community Church Based Flu Clinics.
Education
Bachelor's Degree - Nursing
Western Governors University
Salt Lake City, UT07-2017
No Degree - Nursing ( Diploma)
Richmond Memorial School of Nursing
Richmond, VA05-1992
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Schedule development
- Policy enforcement
- Project planning
- Public speaking
- Priority management
- Conflict resolution
- Inventory oversight
- Expectation setting
- Negotiation
- Word, Excel and Power Point experience
- Business administration
- Waste reduction
- Financial management
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Policy and procedure development
- Payroll processing
- Quality control
- Documentation and reporting
- Workflow management
- Employee development
- Risk management
- Performance management
- Budget management
- Change management
- Human resources management
- Staff education
- Department organization
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Excellent communication
- Effective communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Professionalism
- Interpersonal skills
- Self motivation
- Reliability
- Adaptability
- Task prioritization
- Idea development and brainstorming
- Written communication
- Audit reporting
- Logistics coordination
- Quality assurance
- Process analysis
- Interpersonal communication
- Problem-solving aptitude
- Quantitative skills
- Professional demeanor
- Analytical skills
- Team collaboration
- Time management abilities
- Continuous improvement
- Disaster recovery planning
- Goal setting
- Problem-solving abilities
- Teamwork
- Team leadership
- Customer relationship management
- Inventory management
- Organizational development
Timeline
OR Supervisor
BonSecours Mercy Health
09.2021 - Current
Professional Nurse Development
HCA Education
03.2021 - 09.2021
OR ENT and Oral Surgery Coordinator
BonSecours Mercy Health
03.2019 - 03.2021
OR Supervisor/Cardiac Surgery Team Member
BonSecours MRMC
08.1989 - 01.2019
Bachelor's Degree - Nursing
Western Governors University
No Degree - Nursing ( Diploma)
Richmond Memorial School of Nursing