Sherry Dall
Sun Valley,NV
Summary
Dedicated AT&T Employee for over 29 years. Goal-oriented with a rich mix of customer service and sales. Able to maintain a high level of professionalism, patience and productivity within work group. Results-driven with exceptional problem solving skills.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Senior Member Resource Representative Banker
Greater Nevada Credit Union
02.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Service
Elite Spice
03.2018 - 02.2020
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Responded to customer calls and emails to answer questions about products and services.
Service Representative
AT&T
01.2000 - 01.2017
- Handled customer requests and inquiries by telephone regarding products and services
- Ensured the best account value for customer customers were set up with the best value.
- Responsible to have metmeet monthly sales, service and productivity targets.
- Interacted with internal departments daily to ensure full customer issue resolution.
Operator Assistant
AT&T
01.1989 - 01.2000
- Directed operator-assisted calls; long distance and international
- Directed 411-assisted calls; local and long distance
Education
General Studies -
Palmetto High School
06.1980
Skills
- Customer Support
- Records Management
- Paperwork Processing
- Staff Training
- Customer Relations
- Client Service
- Account Servicing
- Product Promotions
Strengths Expertise
- Achievement-Oriented
- Resolution-Oriented Administrator
- Proven Strong Proven Team Leader
- Adaptable to Change
- Leadership Focused
- Positive and Professional
Timeline
Senior Member Resource Representative Banker
Greater Nevada Credit Union
02.2020 - Current
Customer Service
Elite Spice
03.2018 - 02.2020
Service Representative
AT&T
01.2000 - 01.2017
Operator Assistant
AT&T
01.1989 - 01.2000
General Studies -
Palmetto High School
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