Sherry Davis
Las Vegas,NV
Summary
Multi-faceted customer service professional within community with a background in legal, retail, and finance roles. Skilled in delivering customer service to meet business goals and find client needs with an ability to resolve issues. Successful team leader with the capability to delegate, train, and aid new team members. Proficient at productive workflow management, multi-tasking, and data entry. Strong interpersonal and communication skills to build lasting relationships with internal and external parties for keeping growth and advancement. Pandemic Health Safety Worker
Overview
13
13
years of professional experience
Work History
<ul><li>Public health safety and compliance resolutions with communications in database for NYS rules/regulations regarding isolation and quarantine procedures as recommended by NYC Health Department and CDC guidelines.</li><li>Together with NYC Health and Hospitals Corporation</li></ul>
UnitedHealth/Insight Global
Minneapolis, MN
01.2021 - 01.2022
- Public health safety and compliance resolutions with communications in database for NYS rules/regulations regarding isolation and quarantine procedures as recommended by NYC Health Department and CDC guidelines.
- Together with NYC Health and Hospitals Corporation
<ul><li>Provided leadership and oversight for a team of twelve office staff in daily administration of the Law Department. Conducted lease termination hearings and instructed community residents on steps to follow rules and regulations for protecting tenancy. Ensured staff stayed up to date on current routine housing matters. Trained new employees on department policies and procedures. Collaborated with residents, legal staff, and hearing office to open and close cases. Contacted and scheduled witnesses to testify at hearings, investigated facts, and eased dispute resolution between landlords and tenants. Adhered to and used community outreach, law enforcement, child/elderly services for positive results.</li></ul>
New York City Housing
New York, NY
01.2014 - 01.2018
- Provided leadership and oversight for a team of twelve office staff in daily administration of the Law Department. Conducted lease termination hearings and instructed community residents on steps to follow rules and regulations for protecting tenancy. Ensured staff stayed up to date on current routine housing matters. Trained new employees on department policies and procedures. Collaborated with residents, legal staff, and hearing office to open and close cases. Contacted and scheduled witnesses to testify at hearings, investigated facts, and eased dispute resolution between landlords and tenants. Adhered to and used community outreach, law enforcement, child/elderly services for positive results.
<ul><li>Supported office administration by answering phones, responding to emails, and providing friendly reception to visitors. Notified and assisted residents of apartment visits and with following housing regulation and compliance. Built and supported relationships with residents to gain trust as a fair, community public resource. Coordinated legal appointments, kept office calendars, and updated case data. Attended and conducted landlord/tenant court hearings and tenant administrative conferences and hearings for legal actions, various proceedings, and terminations.</li><li>Cashier & Lead Teller Supervisor administered the operation of cash flow, collection, and financial reporting at resident management office.</li></ul>
New York City Housing
New York, NY
01.2009 - 01.2014
- Supported office administration by answering phones, responding to emails, and providing friendly reception to visitors. Notified and assisted residents of apartment visits and with following housing regulation and compliance. Built and supported relationships with residents to gain trust as a fair, community public resource. Coordinated legal appointments, kept office calendars, and updated case data. Attended and conducted landlord/tenant court hearings and tenant administrative conferences and hearings for legal actions, various proceedings, and terminations.
- Cashier & Lead Teller Supervisor administered the operation of cash flow, collection, and financial reporting at resident management office.
Education
Bachelor of Science - Business, Management & Economics: Minor Human Resources
Empire State University
Saratoga Springs, New YorkCertificate - COVID-19 Contact Tracing Epidemiology
John Hopkins University
Skills
- NV three square-Feeding America volunteer; Clark County public library volunteer; Clark County Board of Elections Poll Worker; Assistant to Director @ former church Women's Ministry(Truth Center Ministries); former member of NYC based Community Civic Association; volunteered, aided and conducted meetings @ NYC public housing outreach community center; served @ The INN soup kitchen NY; skilled team leader worker using communications and conflict resolutions; stellar customer service; workflow management; advanced understanding of basic office applications including MS Office, Windows and some AI
Affiliations
ZETA PHI BETA SORORITY, INC.
- Assisted 2025 ZNEF team as a scholarship application reviewer
- Attended 51st Pacific Regional Leadership Conference June 2025
- MIP Certification June 2025
- Risk Management Certification June 2025
Memberships
ZETA PHI BETA SORORITY, INC.
- Induction: March 2, 2025
- Current Chapter: Pi Pi Zeta, Henderson, NV
- Region: Pacific
NAACP current member: Las Vegas chapter
Timeline
<ul><li>Public health safety and compliance resolutions with communications in database for NYS rules/regulations regarding isolation and quarantine procedures as recommended by NYC Health Department and CDC guidelines.</li><li>Together with NYC Health and Hospitals Corporation</li></ul>
UnitedHealth/Insight Global
01.2021 - 01.2022
<ul><li>Provided leadership and oversight for a team of twelve office staff in daily administration of the Law Department. Conducted lease termination hearings and instructed community residents on steps to follow rules and regulations for protecting tenancy. Ensured staff stayed up to date on current routine housing matters. Trained new employees on department policies and procedures. Collaborated with residents, legal staff, and hearing office to open and close cases. Contacted and scheduled witnesses to testify at hearings, investigated facts, and eased dispute resolution between landlords and tenants. Adhered to and used community outreach, law enforcement, child/elderly services for positive results.</li></ul>
New York City Housing
01.2014 - 01.2018
<ul><li>Supported office administration by answering phones, responding to emails, and providing friendly reception to visitors. Notified and assisted residents of apartment visits and with following housing regulation and compliance. Built and supported relationships with residents to gain trust as a fair, community public resource. Coordinated legal appointments, kept office calendars, and updated case data. Attended and conducted landlord/tenant court hearings and tenant administrative conferences and hearings for legal actions, various proceedings, and terminations.</li><li>Cashier & Lead Teller Supervisor administered the operation of cash flow, collection, and financial reporting at resident management office.</li></ul>
New York City Housing
01.2009 - 01.2014
Bachelor of Science - Business, Management & Economics: Minor Human Resources
Empire State University
Certificate - COVID-19 Contact Tracing Epidemiology
John Hopkins University
Similar Profiles
Linardo ThorneLinardo Thorne
Senior Project Manager (Environmental Coordinator) at Insight Global (Contract With FM Global)Senior Project Manager (Environmental Coordinator) at Insight Global (Contract With FM Global)
Angela ShenkAngela Shenk
Remote Client Service Specialist at UnitedHealth Group GlobalRemote Client Service Specialist at UnitedHealth Group Global
ROBERTSON CASTAÑOROBERTSON CASTAÑO
Associate Business Analyst at OPTUM GLOBAL SOLUTIONS INC.(UnitedHealth Group)Associate Business Analyst at OPTUM GLOBAL SOLUTIONS INC.(UnitedHealth Group)
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club
TEELA T. WASHINGTONTEELA T. WASHINGTON
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters