Sherry Davis
White Plains,MD
Summary
Providing Exceptional Customer Service, Building Loyal Relationships and Solving Problems. Dynamic Customer Service professional experienced in Call Center, Communication center. Excels in listening to customer needs, and creating solutions that provide value to the customers.
Overview
14
14
years of professional experience
Work History
Security Clerk III
Chenega
04.2022 - Current
- Company Overview: Contractor, US Department of Treasury, Washington, DC
- Receive, review and process access badge request forms and associated documentation.
- Ensure that the access badge request forms are properly completed and approved for badge issuance in accordance with HSPD-12 (Homeland Security Presidential Directive 12 - HSPD-12).
- Receive, review and process Personal Identity Verification (PIV) badge forms and associated documentation.
- Complete the issuer's portion of the PIV badge form after ID verification (registrar) has been accomplished.
- Responsible for identity-proofing badge applicants and enrolling them at an Enrollment Station.
- Responsible for credential printing and securely storing it, distributing the credential to applicants, and providing activation assistance to applicants, if required.
- Completed other duties as assigned
- Contractor, US Department of Treasury, Washington, DC
- Assisted in the planning and execution of special events, coordinating necessary security measures for smooth operations without compromising safety standards.
Console Operator III
All Native Group
08.2021 - Current
- Company Overview: Contractor, US Department of State, Washington, DC
- Process incoming and outgoing calls for the Department of State.
- Use effective communications and problem-solving skills to determine nature of incoming calls and route to appropriate State Department agency.
- Submitted updates for the Department’s databases as needed to include department names and telephone numbers of department bureau.
- Research both manual and automated databases to obtain required information to process inquiries.
- Contractor, US Department of State, Washington, DC
Console Operator
SAIC
06.2020 - 08.2021
- Company Overview: Contractor, US Department of State, Washington, DC
- Process incoming and outgoing calls for the Department of State.
- Assess incoming calls and transfer to appropriate departments.
- Submitted updates for the Department’s databases as needed to include department names and telephone numbers of department bureau.
- Research both manual and automated databases to obtain required information to process inquiries.
- Contractor, US Department of State, Washington, DC
Scheduling Coordinator
United Healthcare Group
05.2018 - 04.2021
- Schedules appointments with members for in home visits with physicians to ensure health records are updated and medical needs are met.
- Recognized for averaging more than 130 calls per shift and scheduling more than 30 appointments per day.
Customer Service Representative/Help Desk Technician
Robert Half
06.2017 - 11.2017
- Company Overview: (Federal Emergency Management Agency)
- Processed applications regarding re-certifications, audits and lodging reimbursement for victims affected disasters.
- Provided guidance and explanations regarding Housing Assistance Programs for families impacted by disasters.
- (Federal Emergency Management Agency)
Sales Specialist
Macy’s Department Store
10.2011 - 02.2016
- Seasonal Merchandising Manager responsible for managing a team of twenty associates and the overall store appearance.
- Actively engaged customers in conversation and actively assisted in the understanding, demonstration description and selection of merchandise.
- Trained new hires for the Men’s Polo Department.
- Developed and maintained relationships with customers resulting in consistently exceeding sales goals.
Outreach/Member Service Representative
Superior Vision
10.2011 - 06.2015
- Provided members with information on how to access preventive and health maintenance services while identifying barriers to care.
- Conducted in excess of 200 telephonic outreach calls per day to facilitate preventive screenings and provided education to members utilizing approved resources and materials.
- Collected member encounter data and medical records, reviewed for completeness, and documented member’s participation of activities.
- Scheduled 10-15 eye exams daily.
Education
Rutgers University
Newark, N.J.UMGC
Adelphi, MD07.2025
Hospital and Hospitality Certification -
American Hotel and Lodging Institute
Hargrove, MD04.2018
Skills
- AutoCAD
- CRM
- MS Word
- Outlook
- INLETS
- NCIC
- CCTV operation
- Visitor screening
- Surveillance monitoring
- Policy enforcement
- Access control management
- Security systems operation
- Alarm handling
- Operations management
- Visitor management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Punctuality
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
Clearance
Top Secret
Timeline
Security Clerk III
Chenega
04.2022 - Current
Console Operator III
All Native Group
08.2021 - Current
Console Operator
SAIC
06.2020 - 08.2021
Scheduling Coordinator
United Healthcare Group
05.2018 - 04.2021
Customer Service Representative/Help Desk Technician
Robert Half
06.2017 - 11.2017
Sales Specialist
Macy’s Department Store
10.2011 - 02.2016
Outreach/Member Service Representative
Superior Vision
10.2011 - 06.2015
UMGC
Hospital and Hospitality Certification -
American Hotel and Lodging Institute
Rutgers University
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