Sherry Davis
Bradenton
Summary
Dynamic Customer Service Specialist with a proven track record at Prestige International, enhancing satisfaction rates by 20% through exceptional problem-solving and communication skills. Proficient in eCommerce logistics and inventory management, I excel in optimizing product listings and driving sales growth, ensuring a seamless customer experience and operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist | Administrative Professional | eCommerce
Prestige International/New Rain
Woodmere
10.2013 - Current
- Delivered exceptional customer support, increasing satisfaction rates by 20% through proactive issue resolution and follow-up.
- Amazon Seller Central, inventory fulfillment, product listing
- Product Listing Optimization: Ensuring product titles, descriptions, images, and keywords are optimized for search visibility and conversion.
- Proficient in managing inventory across eCommerce platforms, including fulfillment and shipping coordination.
- Create new listings for eBay, Walmart Fulfillment, and Poshmark and maintain throughout sales
- Customer Service: Responding to customer queries, addressing complaints, and maintaining a positive seller rating.
- Prepared product quotations, invoices, and credit memos when needed
- Monitor account health, ensure compliance with Amazon's policies, and address any issues, such as performance notifications or policy violations.
- Created and managed web content across multiple platforms, ensuring accuracy and relevance.
- Designed and executed email marketing campaigns, increasing click-through rates by 15%.
- Managed the CEO's schedule, travel arrangements, and meetings to optimize productivity.
- Coordinated participation in industry tradeshows; booth design, promotional giveaways, product brochures, Interactive elements, and product demonstrations that engaged attendees.
- Improved order fulfillment processes, coordinating with carriers to ensure 98% on-time delivery.
- Maintained and updated inventory levels, reducing stock discrepancies by 10%.
Project Manager - Ergonomics/PT/Speech/DME
Alimed
Dedham
09.2008 - 09.2013
- Directed product updates and publications for multiple product lines, enhancing customer knowledge and engagement.
- Coordinated market trade show participation, managing travel logistics for staff.
- Supported customer service teams by resolving escalated issues, maintaining a 95% resolution rate.
- Developed quarterly sales programs, increasing sales rep productivity by 20%.
Inside Sales Account Manager
Alimed
Dedham
09.2005 - 09.2008
- Managed a portfolio of 600 accounts, maintaining a 98% retention rate through effective client engagement.
- Communicated with clients to understand business needs and implemented tailored solutions.
- Documented account changes using CRM tools, ensuring up-to-date records for 100% data accuracy.
- Analyzed sales trends to identify opportunities, boosting territory sales by 12%.
Education
Business Administrative Major -
Kinyon Campbell Business School
Skills
- Customer relationship management
- Call center operations
- Administrative support
- Order fulfillment
- Data analysis
- Time management
- Inventory management
- Sales strategy
- Problem-solving
- Communication skills
- Vendor negotiation
- Microsoft Office Suite
- Process improvement
- Social media management
- E-commerce logistics
Accomplishments
- Increased customer retention rates by 25% by implementing targeted follow-up strategies and personalized service solutions.
- Streamlined order fulfillment processes, reducing shipment errors by 15% and improving delivery timelines by 20%.
- Spearheaded the creation of marketing campaigns, driving a 10% increase in online engagement and sales.
- Proficient in managing inventory across eCommerce platforms, including fulfillment, and shipping coordination.
Affiliations
- Volunteer at a local organization to help feed children and veterans
- Donate time to the local animal shelter to help with overcrowding by walking, feeding, and spending time with the animals.
References
References available upon request.
Timeline
Customer Service Specialist | Administrative Professional | eCommerce
Prestige International/New Rain
10.2013 - Current
Project Manager - Ergonomics/PT/Speech/DME
Alimed
09.2008 - 09.2013
Inside Sales Account Manager
Alimed
09.2005 - 09.2008
Business Administrative Major -
Kinyon Campbell Business School
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