Summary
Overview
Work History
Education
Skills
Additional Information
Leadership Military Service
Willing To Relocate
Timeline
Generic
Sherry Dickerson

Sherry Dickerson

Killeen,TX

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

39
39
years of professional experience

Work History

Human Resources Assistant

ASYMCA-Killeen
08.2023 - Current
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Set up orientations and initial training for new employees.

Human Resources Coordinator

ASYMCA-Killeen
05.2022 - 08.2023
  • Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Led recruitment efforts to attract top talent in a competitive job market.
  • Improved employee retention with targeted professional development opportunities.
  • Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Maintained accurate records of employee information using up-to-date human resource databases.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Conducted new employee onboarding and provided ongoing orientation training.

Human Resources Assistant

Express Employment Professionals
01.2021 - 05.2022
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.

Human Resources Assistant

Arizona Labor Force, Inc.
01.2019 - 08.2021
  • Initiated the new hire process, communicating with appropriate managers
  • Processed background checks and drug testing for each new hire, per company policy
  • Coordinated orientation; prepared required paperwork; established personnel files and entered each new hire into all applicable internal systems
  • Processed all staff terminations within all applicable internal systems
  • Processed unemployment claims; uploaded State determinations and attended hearings as needed
  • Gathered and ensured compliance with WOTC forms
  • Processed staff and client requests and grievances effectively and timely
  • Conducted general clerical duties as needed.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.

Office Assistant

Sylvan Learning Center
10.2017 - 07.2018
  • Responsible for answering multi-phone lines and assisting customers or referring them to the correct department
  • Responsible for using LiveScan technology to electronically fingerprint customers for background checks for various agencies and licensing
  • Filing and preparing the center for daily lessons.

Human Resource Coordinator/Recruitment

Nightingale Homecare
01.2016 - 03.2017
  • Responsible for the management/recruitment process to include: managing recruitment sites, job fairs, screening potential candidates, interviewing and completing the pre-employment process
  • Worked closely with Department heads to fill open positions as well as facilitate exit interviews
  • Used E-verify and other sites to process new-hires; managed orientation and processed new hire paperwork and entry into company database/systems
  • Created and maintained active and termed personnel files
  • Assisted with Worker's Compensations claims; group health insurance enrollment and 401k enrollment
  • Maintained Employee of the Month program
  • Ensured that the tracking of employee credentials was maintained; assured compliance with governmental requirements and requests; assisted with the employees annual courses/policies.

Receptionist

Nightingale Homecare
01.2015 - 01.2016
  • Responsible for answering multi-phone lines and assisting clients and employees or referring them to the correct personnel
  • Responsible for filing-active, in-active personnel forms/files and maintaining recruitment paperwork for no-hires
  • Prepared applicant files ready for interviews of CNA/NA's, LPN's, RN's etc
  • With tracking sheets and OIG Report and professional licenses prior to interview
  • Set-up applicants for skill testing, graded tests and had them sign their Employment Application
  • Prepared packets for Orientation day and created Employee badges
  • Received and distributed mail; date stamped time-sheets and distributed employee paychecks.

Office Assistant/Fingerprint Technician

Sylvan Learning Center/Morphotrust USA
10.2011 - 11.2014
  • Responsible for fingerprinting customers for various state agencies
  • Responsible for answering multi-phone lines and assisting customers or referring them to the correct personnel
  • Preparing the center for the day lessons by pulling all information needed for the teachers to perform their duties.

Administrative Assistant

Software Engineering Services
11.2008 - 09.2011
  • Responsible for maintaining the day to day operations of the company
  • Drafting and preparing all documents in a timely manner that met or exceeded results
  • Reviewed all resumes, and conducted reference checks for all new employees.

Office Assistant

Coldwell Banker United Realtors
05.2004 - 04.2008
  • Screened and directed all incoming telephone calls for two senior realtors
  • Responded to client inquires, complaints, and total client satisfaction
  • Drafted and prepared correspondences, memos, presentations, and all other documentation.

Administrative Assistant II

South Carolina Human Affairs Commission
12.1998 - 05.2003
  • Performed clerical and administrative duties relative to the intake process of allegations of unlawful discrimination
  • Advised and trained staff in effective methods of the intake process, while improving the efficiency of the program.

Office Automation Clerk

Joint Personnel Property Shipping Office
05.1994 - 12.1997
  • Executed administrative duties as it relates to client relationship management
  • Maintained and cataloged a variety of files involving many subject headings
  • Performed the task of setting up the storage or delivery of household goods for military personnel.

Personnel Sergeant

United States Army
07.1985 - 04.1993
  • Assisted enlisted personnel in the ongoing upkeep of their personnel records
  • Trained, supervised, and evaluated staff through their performances evaluations.

Education

Counseling Training -

Pikes Peak Community College
Colorado Springs, CO

Client Relations Management -

Midlands Technical College
Columbia, SC

High School Diploma -

Greensburg-Salem Senior High School
Greensburg, PA
06.1985

Skills

  • Microsoft Office (10 years)
  • Multi-line Phone Systems
  • Relationship Management
  • Employee Orientation
  • Office experience
  • Communication Management
  • Administrative experience
  • Front desk
  • Human Resources Administration
  • Clerical Experience
  • Human resources

Additional Information

  • Over 25 years of Administrative Experience
  • Dependable, punctual, and self-motivated with over 25 years of administrative work experience. Have the ability to work well with others and foster teamwork and cooperation. Great communication skills and client focused proven attention to detail.

Leadership Military Service

United States Army, SSG

Willing To Relocate

  • Dallas-Fort Worth, TX
  • Fort Worth, TX
  • Austin, TX

Timeline

Human Resources Assistant

ASYMCA-Killeen
08.2023 - Current

Human Resources Coordinator

ASYMCA-Killeen
05.2022 - 08.2023

Human Resources Assistant

Express Employment Professionals
01.2021 - 05.2022

Human Resources Assistant

Arizona Labor Force, Inc.
01.2019 - 08.2021

Office Assistant

Sylvan Learning Center
10.2017 - 07.2018

Human Resource Coordinator/Recruitment

Nightingale Homecare
01.2016 - 03.2017

Receptionist

Nightingale Homecare
01.2015 - 01.2016

Office Assistant/Fingerprint Technician

Sylvan Learning Center/Morphotrust USA
10.2011 - 11.2014

Administrative Assistant

Software Engineering Services
11.2008 - 09.2011

Office Assistant

Coldwell Banker United Realtors
05.2004 - 04.2008

Administrative Assistant II

South Carolina Human Affairs Commission
12.1998 - 05.2003

Office Automation Clerk

Joint Personnel Property Shipping Office
05.1994 - 12.1997

Personnel Sergeant

United States Army
07.1985 - 04.1993

Counseling Training -

Pikes Peak Community College

Client Relations Management -

Midlands Technical College

High School Diploma -

Greensburg-Salem Senior High School

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Sherry Dickerson