Sherry Douglas
Sacramento,CA
Summary
I have had the privilege to gain experience of working in a variety of departments and had many opportunities to improve my leadership skills, as well as taking the LEO class series that allowed me to take ownership of my role as a leader amongst the team. I strive to provide a strong work ethic as a dedicated employee that provides a positive and proactive attitude to any unit I work in.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Room Technician
Kaiser Permanente
Sacramento, CA
09.2024 - 06.2026
- Provided direct patient care in high-pressure emergency room environment.
- Monitored vital signs and documented patient information accurately in electronic health records.
- Coordinated patient flow and prioritized cases based on urgency and condition severity.
- Assisted medical staff with procedures and equipment setup for efficient operations.
- Educated patients and families on treatment plans and post-care instructions to enhance understanding.
- Collaborated with multidisciplinary teams to improve overall patient care quality and response times.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
HUSC-III
UC Davis Medical Center
Sacramento, CA
11.2020 - 09.2024
- Support staff by facilitating day-to-day operations under the direction of the leadership team, including controlling patient flow, creating documents to facilitate operations of the unit, as well as working well with ancillary units to maintain effective collaborative care.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Unit Secretary / Nurse Assistant
Sutter Medical System
Roseville, CA
09.2020 - 11.2020
- Collected patient vitals in Oncology unit, documented in patient charts, and communicated status updates to healthcare team, ensuring timely management of 37 patients.
- Coordinated patient admissions and discharges, ensuring accurate documentation and smooth transitions.
- Managed appointment scheduling for healthcare providers, optimizing daily operations and reducing wait times.
- Implemented electronic health record updates, enhancing data accuracy and accessibility for clinical staff.
Unit Secretary- Nursing Assistant
Sutter Medical System-
Sacramento, CA
12.2014 - 09.2020
- Performed all ADLs with care in the Medical Acute, Pediatric Day, as well as the High Risk Maternity Unit. Achieved Super-User designation for expertise in overhead lift operations. Managed office equipment, facilitated patient transport to auxiliary units, and contributed actively to partnership council initiatives.
- Coordinated patient admissions and discharges, ensuring smooth transitions and accurate documentation.
- Managed scheduling for medical staff, optimizing resource allocation across departments.
- Implemented electronic health record updates, enhancing data accuracy and accessibility for clinical teams.
- Coordinated communication between medical staff, patients, and families to ensure smooth operations.
- Managed patient scheduling and appointments using electronic health record systems.
- Maintained accurate medical records and documentation in compliance with hospital policies.
- Assisted with the onboarding process for new staff, ensuring adherence to protocols and procedures.
- Streamlined administrative workflows to enhance efficiency in unit operations and patient care.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Maintained current and accurate medical records for patients.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
Education
High School Diploma -
Coalinga High School
Coalinga, CA06.1987
Medical Assistant Certificate - Medical Laboratory Science
Clovis Adult Education
Clovis, CA12.1999
Bachelor of Science - Developmental Psychology
Colorado Technical University
Colorado Springs, CO11.2027
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
Sacramento, CA03.2025
Skills
- Vital signs monitoring
- Patient assessment
- 12-lead EKG monitoring
- Emergency protocols
- Electronic health records
- Team collaboration
- CPR
Accomplishments
- Supported doctors and nurses in managing over [Number] critical emergencies.
- Assisted physicians and nurses in responding to over [Number] life-threatening situations.
Certification
Certified Phlebotomy technician
Timeline
Emergency Room Technician
Kaiser Permanente
09.2024 - 06.2026
HUSC-III
UC Davis Medical Center
11.2020 - 09.2024
Unit Secretary / Nurse Assistant
Sutter Medical System
09.2020 - 11.2020
Unit Secretary- Nursing Assistant
Sutter Medical System-
12.2014 - 09.2020
High School Diploma -
Coalinga High School
Medical Assistant Certificate - Medical Laboratory Science
Clovis Adult Education
Bachelor of Science - Developmental Psychology
Colorado Technical University
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist