Open To Work
Sherry Duncan
Advanced Call Center Technologies LLC
Bristol,TN
Work Preference
Desired Job Title
KYC AnalystSales AssociateCustomer Service RepresentativeMachine Operator/Crew TrainerTeam Leader
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceWork from home optionPaid time offPaid sick leaveHealthcare benefitsCareer advancementFlexible work hoursCompany Culture401k match
14
years of professional experience
Results-driven KYC Analyst skilled in critical thinking and data analysis. Experienced in conducting comprehensive due diligence and risk assessments, facilitating compliance with regulatory requirements. Committed to enhancing team collaboration and operational standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
KYC Analyst
2 Years 2 Months- Analyzed customer profiles and transaction histories to identify potential risks.
- Conducted comprehensive customer due diligence to ensure compliance with regulatory requirements.
- Reviewed and updated KYC documentation in accordance with company policies.
- Collaborated with teams to streamline KYC processes and enhance efficiency.
- Assisted in training new analysts on KYC protocols and best practices.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
- Researched and interpreted corporate documentation to determine business and ownership structure.
- Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Provided training to new team members on KYC procedures, resulting in increased productivity and effectiveness.
- Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Collaborated with cross-functional teams to ensure alignment of KYC processes across the organization.
- Prevented account closures or penalties with prompt resolution of outstanding KYC issues for high-risk clients.
- Supported AML investigations by providing accurate and timely information on customers'' financial activities.
- Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
Sales Associate
3 Months- Assisted customers in selecting vacation packages tailored to individual preferences.
- Educated clients on promotional offers and resort amenities to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to maintain organized merchandise displays and inventory levels.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Customer Service Representative
2 Months- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and retention.
- Documented and tracked customer interactions using CRM systems to ensure accurate record-keeping.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
- Escalated complex issues to appropriate departments, ensuring timely resolution of client concerns.
- Maintained up-to-date knowledge of products and services, facilitating informed support for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
Machine Operator/Crew Trainer
1 Year 2 Months- Operated manufacturing machinery to produce high-quality fiber products efficiently.
- Monitored production processes to ensure adherence to safety and quality standards.
- Conducted routine maintenance on machines, reducing downtime and improving operational efficiency.
- Collaborated with team members to streamline workflows and enhance production output.
- Assisted in training new operators on equipment usage and safety protocols.
- Managed inventory of raw materials, ensuring timely availability for production runs.
- Analyzed machine performance data to identify areas for operational enhancements and cost savings.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Increased production efficiency by meticulously calibrating machinery before each shift.
- Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Fostered team-oriented environment, training new operators on machinery and best practices.
- Improved product quality with thorough inspection and adjustment of machine settings.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Trained new crew members on operational procedures and safety protocols.
- Monitored crew performance, providing constructive feedback for skill development.
- Assisted in troubleshooting equipment issues, ensuring minimal disruption to workflows.
- Evaluated training effectiveness through assessments and made necessary adjustments.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Fostered positive work environment, leading to increase in crew morale and productivity.
- Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
Team Leader
7 Months- Led cross-functional teams to enhance operational efficiency and productivity within manufacturing processes.
- Streamlined workflow processes, resulting in reduced lead times and increased output quality.
- Developed training programs to onboard new team members, improving overall team performance.
- Facilitated regular team meetings to discuss project updates, address challenges, and set objectives.
- Implemented quality control measures to ensure adherence to industry standards and regulations.
- Mentored junior staff, fostering a collaborative environment that encouraged professional growth.
- Analyzed production metrics to identify areas for improvement and inform strategic decision-making.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Fostered positive a a positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Improved operational workflows, enabling the team to handle increased workloads without compromising quality.
- Implemented a comprehensive a comprehensive reporting system to track team performance and identify areas for improvement.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Temporary Worker
8 Months- Operated and maintained warehouse equipment to ensure efficient daily operations.
- Collaborated with team members to streamline workflow processes and reduce bottlenecks.
- Managed inventory levels, ensuring accuracy and timely restocking of products.
- Implemented safety protocols to uphold workplace safety standards and minimize risks.
- Assisted in inventory audits, verifying stock counts against system records for accuracy.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Reported defective products or machinery to supervisor.
- Processed incoming and outgoing mail and packages according to established procedures.
Temporary Worker
3 Months- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Overnight Associate
4 Months- Conducted routine inspections to ensure equipment functionality and compliance with safety standards.
- Performed preventative maintenance on machinery to minimize downtime and optimize performance.
- Implemented cleaning protocols that improved workplace safety and maintained high hygiene standards.
- Diagnosed equipment issues swiftly, coordinating repairs to reduce disruption in operations.
- Developed schedules for regular maintenance tasks, improving overall departmental productivity and reliability.
- Streamlined workflow processes by coordinating efforts with other departments during overnight hours.
- Ensured efficient operations by conducting routine equipment checks and maintenance work.
- Showcased strong problem-solving skills in addressing any challenges encountered during maintenance duties.
- Implemented preventative maintenance measures to reduce potential complications with machinery or equipment malfunctions.
- Provided superior customer service, assisting with inquiries and requests during overnight hours when necessary.
- Optimized store appearance with meticulous attention to detail in cleaning and organizing displays.
- Enhanced customer safety by promptly addressing and resolving potential hazards.
- Demonstrated adaptability by swiftly adjusting to changing priorities or unexpected situations that arose during overnight shifts.
- Maintained high standards of cleanliness throughout the store, adhering to company guidelines for sanitation practices.
- Improved store cleanliness by performing thorough overnight maintenance tasks.
- Maintained safety conditions and standards in the facility.
- Followed instructions from the supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at the end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide a wide range of cleaning products and solutions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Customer Service Representative
1 Year 7 Months- Collaborated with team members to streamline processes, improving response times for service requests.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with the logistics department to expedite shipping for urgent customer orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Documented and tracked customer interactions using CRM systems to ensure accurate record-keeping.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
- Escalated complex issues to appropriate departments, ensuring timely resolution of client concerns.
- Maintained up-to-date knowledge of products and services, facilitating informed support for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Manager
10 Months- Managed daily operations to ensure efficient service delivery and optimal team performance.
- Coordinated staff schedules to align with peak business hours, improving overall productivity.
- Implemented inventory management strategies to reduce waste and enhance product availability.
- Trained and mentored team members on food safety standards and operational procedures.
- Oversaw quality control processes to maintain high standards of food preparation and customer service.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
- Analyzed sales data to identify trends and optimize menu offerings for increased profitability.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Education
No Degree - Architectural Engineering
Skills
Customer due diligence
KYC data assessment
AML risk assessment
Enhanced due diligence
Customer risk assessment
Sanctions evaluation
Transaction monitoring
AML compliance
Compliance management
Compliance reporting
Policy adherence
Account verification
High risk account reviews
Financial risk evaluation
Document review
Report preparation
Findings reporting
Research
Risk assessment
Information verification
Excel proficiency
Microsoft office
Detail orientation
Critical thinking
Analytical thinking
Communication skills
Time management
Organizational skills
Team collaboration
Adaptability and flexibility
Decision-making
Task prioritization
Self-motivation
Interpersonal skills
Team building
Professionalism
Ethical standards
Banking regulations
Process improvement
Findings reporting
Data Entry
Timeline
KYC Analyst
Advanced Call Center Technologies LLC
06.2024 - CurrentRead More
Sales Associate
Capital Vacations
03.2024 - 06.2024Read More
Customer Service Representative
Advanced Call Center Technologies LLC
09.2023 - 11.2023Read More
Machine Operator/Crew Trainer
Universal Fibers Inc
04.2022 - 06.2023Read More
Team Leader
EBM-Papst Inc.
04.2022 - 11.2022Read More
Temporary Worker
HSN
03.2021 - 11.2021Read More
Temporary Worker
Ajero Inc
10.2019 - 01.2020Read More
Overnight Associate
WALMART, Walmart
10.2017 - 02.2018Read More
Customer Service Representative
Teleperformance USA
08.2012 - 03.2014Read More
Shift Manager
Papa John's Pizza
07.2012 - 05.2013Read More
Bluefield State University
No Degree from Architectural Engineering
Read More