Summary
Overview
Work History
Education
Skills
Gardening, hiking, volunteering.
Timeline
Generic

Sherry Dunford

Kanab,NH

Summary

Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.

Overview

14
14
years of professional experience

Work History

Retail Sales Consultant

Comcast
Concord, NH
04.2018 - 05.2022
  • Responsible for promoting and selling Comcast products and services to both new and existing customers while engaging with them in a retail store location. Communicate effectively with customers to explain features, benefits, and use of all products and services.
  • Educate and assist them on their purchase decision and offer the best possible technology solution to meet their needs. Explain and illustrate advantages of their purchase decision and place an order
  • Core Responsibilities:
  • - Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. Maintain detailed
  • - Provide superior customer service with all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations.
  • - Utilize retention techniques to proactively retain existing customers from canceling service.
  • - Meet or exceed sales quotas in an accountability-based culture.
  • - Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with a focus of maximizing the customer experience.
  • - Work in a fast paced, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other Customer Service Centers to offer additional support.
  • - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • - Other duties and responsibilities as assigned.

Office

Sloop Jones
St. John, VI
01.2015 - 12.2017
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.

Sales Consultant

Comcast
Concord, NH
10.2007 - 11.2014
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.

Education

High School Diploma -

Plymouth Regional High School
Plymouth, NH
06.1983

Skills

  • Engaging with Diverse Customers
  • Building Customer Relationships and Loyalty
  • Exceeding Customer Expectations
  • Ability to Lift 40 pounds
  • Sales and Promotions
  • Strong Communication and Interpersonal Skills
  • Available Nights, Weekends and Holidays
  • Customer Service
  • Product Knowledge
  • Payment Processing
  • Attention to Detail

Gardening, hiking, volunteering.

I enjoy growing my own food, herbs and flowers.

Over the years, I have spent alot of time off on the trails of New England, these days I do easier hikes as, my dog and I are slowing down.

Giving back to my community has always been a priority with time spent at local animal shelters and soup kitchens.

Timeline

Retail Sales Consultant

Comcast
04.2018 - 05.2022

Office

Sloop Jones
01.2015 - 12.2017

Sales Consultant

Comcast
10.2007 - 11.2014

High School Diploma -

Plymouth Regional High School

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Sherry Dunford