Sherry Dunn
East Point,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Safety and Security Dispatcher
Westin Peachtree Plaza
11.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
- Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
- Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
- Complete incident reports to document all Security/Loss
- Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
- Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according
- to company standards; anticipate and address guests’ service needs.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ocean Import Agent
UPS Supply Chain & Logistics
11.2021 - 03.2024
- Streamlined the import process by effectively managing documentation and ensuring compliance with relevant regulations.
- Conducted regular audits of import documentation to maintain compliance with changing regulations, avoiding potential fines or penalties.
- Track and trace ocean shipments through the transportation cycle
- Ensure documents are timely sent and arrival notices communicated to overseas and customers
- Ensure accurate and timely client and vendors billing Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved)
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the SOPs Meet KPI standards in accordance with the Company's procedures Overseas communications, timely responses to mails and requests (internal and external)
PBX Hotel Operator
W Hotel Atlanta Buckhead
09.2019 - 11.2020
- Proactively identified opportunities for process improvements within the PBX department, resulting in more streamlined workflows.
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Trained new PBX operators on best practices in telephone etiquette, helping maintain consistency across all team members.
- Supported revenue growth by promoting upsell opportunities where appropriate during interactions with potential guests.
Receptionist Assistant
GlassRatner Finacial
07.2019 - 04.2020
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collect and distribute mail to the appropriate employee Answer phones.
- Route calls, and provide routine information to callers as needed.
- Keep office supply inventory and order when needed
- Facilitate office maintenance requests through property management system
- Help with new employee onboarding including giving the office tour and setting them up with parking and access cards
- Monitor public office areas and clean/restock as needed
- Manage storage areas
- Entering time and expenses; and pulling reports for employees when needed
- Handling miscellaneous printing and labeling jobs
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork
PBX Switchboard Operator
Sheraton Atlanta Downtown Hotel
01.2014 - 01.2019
- Promoted a professional image of the company by consistently providing a polished and courteous demeanor while interacting with all callers.
- Improved communication within the organization through accurate message taking and timely delivery.
- Contributed to a positive work environment with a friendly demeanor while interacting with customers, colleagues, and visitors.
- Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
- Maintained an organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
- Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
- Participated in ongoing training opportunities to stay current on industry best practices for switchboard operations and telecommunications technology advancements.
Education
Associate of Applied Science - Mass Communications
St. Louis Community College At Forest Park
St Louis, MO06.1992
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Decision-Making
- Critical Thinking
- Dispatch Recordkeeping
- Paperwork Processing
- Equipment Inspection
- FCC communication protocols
- Creative Thinking
- Microsoft Office
Timeline
Ocean Import Agent
UPS Supply Chain & Logistics
11.2021 - 03.2024
Safety and Security Dispatcher
Westin Peachtree Plaza
11.2020 - Current
PBX Hotel Operator
W Hotel Atlanta Buckhead
09.2019 - 11.2020
Receptionist Assistant
GlassRatner Finacial
07.2019 - 04.2020
PBX Switchboard Operator
Sheraton Atlanta Downtown Hotel
01.2014 - 01.2019
Associate of Applied Science - Mass Communications
St. Louis Community College At Forest Park
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