Sherry Dunn
Duluth,Ga
Summary
Dedicated professional with enhanced organizational efficiency skills across multiple industries. Detail-oriented Administrator with sound judgment and independent decision-making skills. Experienced trainer and excellent customer relationship builder.
Overview
19
19
years of professional experience
Work History
Administrative/ Customer Service Representative
Packers Sanitation Services, Inc
04.2022 - Current
- Post service orders for billing
- Train customers on Portal usage, reducing inquiries by 15% and enhancing self-service capabilities
- Support Sr
- Sales Representative, increasing communication with potential customers by 20%
- Backs up Accounts Receivable
- Collaborated with team of 4, collected $1 million dollars in unpaid balances within 2 months
- Manage inbound/outbound calls, respond to emails, research inquiries and resolve conflicts efficiently
- Prepares Service Managers Daily Hourly Reports
- Oversees calendars for 2 Field Supervisors and 22 Route Managers
- Scans and sends W9, COI, invoices and Inspection Reports to customers via email
- Schedules/manages service orders to ensure Route Managers meet audit performance standards
- Inform managers and customers of upcoming UPS delivery, ensuring timely updates.
Administrative/Customer Support Coordinator
Elck Global, LLC
09.2019 - 03.2022
- Streamlined administrative processes for the Program Manager
- Distributed virtual mail
- Conducted employee training
- Managed calendars of 10 employees
- Created weekly expense and reimbursement reports
- Set up accounts (data entry) and purchased business licenses
- Paid tolls fees and traffic violation fines to Transportation and Collection Agencies
- Successfully negotiated settlement agreements reducing company costs 60% to 70%
- Tracked freight, collected and kept vehicles data current in management system
- Completed, scanned and submitted State Workers Compensation forms to Safety Director
- Researched invoices and reported accounts balances of company’s multiple locations to AP
- Assisted Human Resource dept with employee on-boarding in ADP within required timeframe.
Administrative Assistant
Mill Creek Residential Trust, LLC
02.2018 - 07.2019
- Managed day-to-day operations to enhance Project Manager’s efficiency
- Filed building permits with City Hall
- Maintained office supplies and equipment
- Submitted Subcontractor’s timesheets to payroll
- Met weekly deadlines and resolved discrepancies
- Completed 6 Superintendents weekly expense reports
- Tracked expenditures and kept budget within compliance
- Coded, scanned and obtained approval for payments of invoices
- Posted and forwarded tenant’s utility bills to property General Manager
- Scheduled meetings, ordered catered meals and summoned courier services
- Compiled and distributed project status reports in monthly progress meetings
- Discussed balances and negotiated payments with utility companies
- Communicated with new vendors, set up accounts, requested/submitted W9s and COIs.
Accounts Payable/Office Clerk
Ansco & Associates, LLC
09.2015 - 02.2018
- Confirmation of ACH payments
- 3-way matching, month end closing and balanced batch summary reports
- Discussed statements with vendors and performed monthly reconciliation
- Entered notes of transactions into system, coded and uploaded invoices
- Administrative Support to Project Manager
- Negotiated payment reduction of utility late fees
- Print/scanned field engineers work results reports to Superintendent
- Created workloads, dispatched emergency repairs to field engineers and mapped locations
- Communicated and developed relationships with vendors/customers and field administrators.
Outreach Care Specialist/Data Entry Specialist
Anthem / Populus Group, LLC
10.2014 - 09.2015
- Scheduled foster children’s appointments with the Division of Family and Children (DFCS)
- Ensured appointments completeness and follow-up care
- Entered updated data into the Health Management System
- Arranged transportation and educated foster parents on the scheduling process
- Requested release of information from facilities to adjudicate patient's length of stay
- Created denial letters within the compliance of HIPAA guidelines to allow appeals
- Submitted referrals forms to Providers to assist with Medicare/Medicaid member’s assessments
- Scanned medical records, monitored documentations for billing errors and researched complex issues.
Vendor Maintenance Tech/ Payment Claims Support
American International Group
03.2006 - 07.2014
- Advised vendors on resolution of tax liens
- Collated and prepared daily production reports
- Verified W9s and release of levies with the I.R.S
- Credentialing, requested vendor’s current signed W9s
- Assisted QA Specialist with monthly analysis for audits
- Entered claimants’ demographics from Worker's Comp claims
- Assigned vendor codes of subrogation files for settlement negotiations
- Initiated implementation of uploading paperless claims resulted in streamline operations
- Verified completion of monetary wire transfers with domestic and international vendors
- Consistently met and exceeded department’s daily productivity (metric/goals) requirement.
Education
Associate Degree - Travel and Tourism Management
Bryant & Stratton College
Certificate of Completion - Medical Billing & Coding
Medix School
Skills
- MS 365 Proficient
- Scheduling
- Multi-Task Management
- Project management abilities
- Customer Relationship Management (CRM)
- Customer consulting
- Conflict Resolution
- Office Teams
- ADP
- SharePoint
- SAP
- Dynamics 365
Timeline
Administrative/ Customer Service Representative
Packers Sanitation Services, Inc
04.2022 - Current
Administrative/Customer Support Coordinator
Elck Global, LLC
09.2019 - 03.2022
Administrative Assistant
Mill Creek Residential Trust, LLC
02.2018 - 07.2019
Accounts Payable/Office Clerk
Ansco & Associates, LLC
09.2015 - 02.2018
Outreach Care Specialist/Data Entry Specialist
Anthem / Populus Group, LLC
10.2014 - 09.2015
Vendor Maintenance Tech/ Payment Claims Support
American International Group
03.2006 - 07.2014
Certificate of Completion - Medical Billing & Coding
Medix School
Associate Degree - Travel and Tourism Management
Bryant & Stratton College
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