Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Early

Channelview,TX

Summary

Dynamic business owner with a proven track record at Arise, excelling in customer service and issue resolution. Skilled in developing operational strategies and enhancing client satisfaction through personalized service. Adept at budget control and team leadership, consistently achieving high performance metrics while fostering strong customer relationships.

Overview

16
16
years of professional experience

Work History

Travel Agent

Fairmont Travel
04.2015 - Current
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Researched and recommended travel destinations, accommodations, and activities to enhance client experiences.
  • Managed booking processes using industry-standard software to ensure accuracy and efficiency.
  • Provided expert advice on visa requirements, travel insurance, and local customs to clients.
  • Cultivated relationships with vendors to secure exclusive deals and promotions for clients.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Updated and maintained customer databases to increase customer retention.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Leveraged social media platforms to promote travel deals, expanding client base and engagement.
  • Provided emergency travel assistance, offering peace of mind and support to clients during their journeys.
  • Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction.
  • Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
  • Kept abreast of global travel advisories and communicated relevant updates to clients, ensuring their safety and well-being.
  • Educated clients on travel documentation and vaccination requirements, ensuring smooth and hassle-free travel experiences.
  • Conducted thorough research to stay informed about new travel destinations, trends, and safety measures.
  • Fostered positive relationships with airlines, hotels, and tour operators, enhancing service offerings and client experiences.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Helped customers with passport and visa applications.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Business Owner

KK Innovations
01.2010 - 08.2025
  • Developed business plans to outline operational processes and growth strategies.
  • Assisted in creating marketing materials to promote products and services effectively.
  • Established customer service protocols to enhance client interactions .
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.

Call Center Representative

Arise
04.2010 - 08.2021
  • Managed high volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
  • Resolved complex customer issues through effective problem-solving techniques and product knowledge.
  • Trained new team members on call center protocols and customer service best practices.
  • Developed and maintained strong relationships with clients to enhance satisfaction and retention rates.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Issue resolution
  • Budget control
  • Bookkeeping
  • Cost control and budgeting
  • Accounting management
  • Verbal and written communication
  • Decision-making
  • Customer service management
  • Team leadership
  • Goal setting
  • Desktops, laptops, and mobile devices
  • Administrative management
  • Proficient in software

Timeline

Travel Agent

Fairmont Travel
04.2015 - Current

Call Center Representative

Arise
04.2010 - 08.2021

Business Owner

KK Innovations
01.2010 - 08.2025

High School Diploma -

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Sherry Early