Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Eaves

East Moline,IL

Summary

Bringing 30 years of expertise in Administrative and Customer Service, I am poised to contribute to team success. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Equipped with strong problem-solving abilities, willingness to learn and excellent communication skills.

Overview

17
17
years of professional experience

Work History

Elibility Specialist

Forsyth County, Winston-Salem, NC
08.2024 - 02.2025
  • Interviewed and determined eligibility for food & nutrition services for citizens of Forsyth County. Customer Service and direct client assistance.

Sr. Administrative Clerk

City of Winston-Salem
02.2024 - 08.2024

Process weekly payroll (Kronos) HR Liaison. Maintain employee records. Process contracts through DocuSign. Process requests for purchase orders and checks . Process weekly, monthly and quarterly reports.


Sr. Administrative Support Assistant

Mecklenburg County, Parks & Rec (Central Park Region)
06.2022 - 03.2023

Point of contact for public inquiries regarding services and amenities within the region. Assisted customers with service transactions to include facility/reservations, permits, cash handling and processing payments.

Service Order Specialist

NC-DOT Fleet Managment City of Charlotte
02.2022 - 06.2022

Point of contact for Fleet Management Offices. Assisted employees with vehicle maintenance repairs. Created work orders for repairs for all city vehicles including but not limited to: Police, Fire, EMT & Wast Management. Manage office supplies and equipment. Updated city policy manuals and guidelines for office.

Dispatch Clerk

NC-DOT City of Charlotte
01.2015 - 02.2022

Dispatch Crews to charlotte locations for patch work via two-way radio and telephone. Created permits and served as a contact for misrouted 311 & 911 callers. Investigate and research claims for Risk Management Office using Virtual Charlotte and Hansen. Maintain filing system and log daily permits.


Processing Assistant

NC-DOT City of Charlotte
12.2013 - 12.2014

Process incoming contracts and proposals to log onto tracker system. Distribute appraisals to the appropriate reviewer and/or appraiser. Assist with payroll as well as filing and processing daily mail. Assure accuracy and attention to detail in order to organize and prioritize work assignments.

Processing Assistant IV

Department of Commerce
05.2012 - 12.2013

Typing correspondents, mailing clerical support, and customer service (public contact), bookkeeping, checking and maintaining office supplies, filing daily correspondence, processing incoming and outgoing mail, and completion of special projects as assigned. Interface with human resources, complete and submit forms for employee changes.

Processing Assistant IV

NC-DOT Department of Transportation
10.2007 - 05.2012

Collect & complete employee weekly timesheets and payroll input, log update and key FMLA. Distribute tags, post bills, and distribute mail, special assignments (per Management and Headquarters) as needed. Prepare and update weekly reports. Surplus end of the year inventory, assist Manager with appraisals.

Education

High School Diploma -

United Township High School
East Moline, Illinois
05-1983

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Microsoft Outlook
  • Word Perfect, Excel, Kronos, DocuSign, Switchboard, Xerox

Timeline

Elibility Specialist

Forsyth County, Winston-Salem, NC
08.2024 - 02.2025

Sr. Administrative Clerk

City of Winston-Salem
02.2024 - 08.2024

Sr. Administrative Support Assistant

Mecklenburg County, Parks & Rec (Central Park Region)
06.2022 - 03.2023

Service Order Specialist

NC-DOT Fleet Managment City of Charlotte
02.2022 - 06.2022

Dispatch Clerk

NC-DOT City of Charlotte
01.2015 - 02.2022

Processing Assistant

NC-DOT City of Charlotte
12.2013 - 12.2014

Processing Assistant IV

Department of Commerce
05.2012 - 12.2013

Processing Assistant IV

NC-DOT Department of Transportation
10.2007 - 05.2012

High School Diploma -

United Township High School
Sherry Eaves