Sherry Edwards

Observed or examined patients 18 patients during my shift to detect symptoms that required medical attention such as bruises or open wounds.

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Documented care actions by completing records and logs in medical software system.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Cared for clients in the Neuroscience ICU stroke department.

• Stayed calm under pressure to and successfully dealt with difficult situations.
• Checked in patients with appointments for 6 departments, schedule appointments and rescheduled missed appointments.
• Responded to inquiries by directing calls to appropriate personnel.
• Answered incoming calls, scheduled appointments and filed medical records.
• Followed document protocols to safeguard confidentiality of patient records.
• Provided excellent customer service to patients and medical staff.
• Trained new staff on filing, phone etiquette and other office duties.

• Provide administrative and managerial oversight to staff and caregivers
• Effectively work and implement schedules for over 20 caregivers and staff for 50+ clients in Middlesex County
• Assist in developing and maintaining objectives, policies, and procedures to ensure efficient operation
• Develop reports and Care Plans spreadsheets for caregivers to document client’s progress and daily living activities
• Adhere to standards regarding HIPPA
• Daily and weekly balance hours to ensure OT is kept to a minimum
• Bi-weekly run payroll including billing reports and submit payroll with billing for invoicing in a timely manner
• Cared for aging and disabled clients during staffing shortage

• Daily assisted my disabled mother with her day-to-day medical needs and personal care while ensuring all necessary medical appointments were scheduled and met
• Maintained patient care records, condition, progress, or problems were reported and discussed with her nurse daily and her doctor monthly
• Ensured peritoneal dialysis was rendered daily, and that meals were prepared in accordance with patients’ dietary restrictions
• Assisted patient with daily activities, including rehab, cleaning, and sanitation
• In 2004 my mom had a stroke and had to go to a nursing facility
• In April of 2004, I brought her live with me so that I could care for her daily needs
• Reported to R.N
• Any medical problems or changes in the clients' health
• Provided 24hr live-in care to terminal clients
• Assisted clients with activities of daily living such as bathing, toileting, and dressing
• Planned and prepare daily meals based on set dietary needs
• Performed housekeeping duties, including laundry, sweeping, mopping, shopping, and meal preparation
• Arranged for transportation for patient's medical appointments and for activities
• Maintained a clean and safe environment for patients via observations and safety protocol measures
• Documented patient activities on an individualized Daily Care Plan
• Established personal relationships with clients to ensure patient comfort and care

• Trained and improved the day-to-day operations and revenue performance of assigned territory of over 20 locations in New England and previously in Atlanta, Georgia
• Operated as liaison between corporation and business owners to ensure quality standards were met and concerns were handled effectively to diffuse potential threats
• Reduced P&L expenses by 430k yearly collaborating on cost reduction teams in the fields of credit card fraud, accident damage resolution and revenue adjustment reporting
• Grew territory revenue by 5.3 million through increasing territory foot print by 10% through market analysis, map point research, acquisition of property, and/or other businesses
• Increased sales by 42%, in one year, by partnering successfully with business owners to motivate, coach, and support operators/dealers in inside and outside sales
• Initiated roll-out of 10 new programs in voice of the customer, sales training and flex-training, credit card reporting to ensure sales, customer service and quality standards were met
• Managed timely communication with higher level management on opening or closing of locations based on audits and evaluation of store performance