Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sherry Eggers

Lexington,NC

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

1
1
year of professional experience

Work History

Director of Operations

Biscuit King
Lexington, NC
02.2024 - Current
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Created policies and procedures for improved workflow processes.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Developed training programs for new employees as well as existing staff members.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Established operational guidelines and identified opportunities for improvement.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Organized and oversaw work schedules of departmental managers.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Some College (No Degree) - Business Administration And Management

Davidson County Community College
Lexington, NC

Skills

  • Process Improvements
  • Leadership training
  • Operations Oversight
  • Strategic planning and execution
  • Financial controls implementation
  • Business Management
  • Workforce Planning
  • Cost Control
  • Customer Retention
  • Performance Improvement
  • Inventory Management
  • Schedule Management
  • Employee Development
  • Customer Service Management
  • Administrative Management
  • Performance Evaluation and Monitoring
  • Problem-solving aptitude
  • Scheduling
  • Systems implementation
  • Staff Development
  • Revenue Growth
  • Cost Reduction

References

References available upon request.

Timeline

Director of Operations

Biscuit King
02.2024 - Current

Some College (No Degree) - Business Administration And Management

Davidson County Community College

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Sherry Eggers