Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Elwood

Long Beach,CA

Summary

Skilled HR Director offering [Number] years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency.

Overview

25
25
years of professional experience

Work History

Human Resources Director

J.F. Duncan Industries, Inc.
04.2014 - Current
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Recruited top talent to maximize profitability.
  • Processed employee claims involving performance issues and harassment.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Championed change management projects, effectively communicating new policies or processes throughout the organization.
  • Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Educated employees on company policy and kept employee handbook current.
  • Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
  • Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Oversaw workers' compensation program for employees injured on job.
  • Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Implemented wellness programs to promote employee health, leading to lower absenteeism rates and increased productivity.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Designed robust compensation and benefits packages to attract top employees.
  • Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
  • Fostered positive work environment through comprehensive employee relations program.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Directed hiring and onboarding programs for new employees.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Conducted company-wide town hall meetings to convey updates.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.

Implementation Consultant

SV Consulting (Self Employed)
12.2005 - 04.2014
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Designed planning and messaging strategies for implementation projects, maintaining on-time completion rate of [Number]%.
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
  • Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
  • Authored user documentation to help train third-party personnel on newly-implemented [Product or Service].
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Leveraged industry-specific knowledge to offer expert advice on best practices for system design and configuration during consultations with clients.
  • Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Studied customers' business processes to customize implementation measures for minimal disruption to operations.
  • Conducted post-implementation reviews for continuous improvement opportunities in future projects.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
  • Spearheaded change management initiatives within organizations, facilitating smooth adoption of new technologies among employees at all levels.
  • Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
  • Traveled to customer facilities to inspect initial implementation of [Product or Service], directing apparent issues to appropriate engineering staff for correction.

Implementation Specialist

ADP Payroll Company
05.1999 - 08.2005
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Offered assistance in implementing and developing training programs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Implemented robust risk management strategies throughout projects, proactively identifying potential roadblocks and mitigating them effectively.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Arts - Family Consumer Sciences

Cal State Long Beach
Long Beach, CA
05.1999

Skills

  • Training leadership
  • Operations Management
  • Human Resources
  • Relationship Building

Timeline

Human Resources Director

J.F. Duncan Industries, Inc.
04.2014 - Current

Implementation Consultant

SV Consulting (Self Employed)
12.2005 - 04.2014

Implementation Specialist

ADP Payroll Company
05.1999 - 08.2005

Bachelor of Arts - Family Consumer Sciences

Cal State Long Beach

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Sherry Elwood