Sherry England
Statesville ,NC
Summary
Forward-thinking manager with comprehensive experience implementing new processes and managing and planning innovations. Utilizes outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Care Coordination Manager Network Hospitals
Atrium Health Wake Forest Baptist
Winston-Salem, NC
11.2023 - Current
- As the manager of Network Hospital campuses within the Wake Market, I was able to identify gaps in processes and restructure teams and workflows to produce improved efficiencies to meet the goals of the department and physician advisor.
- Reallocated case loads to ensure compliance with regulations under CMS guidelines.
- Having managed a remote team previously, I worked to assess needs at each of the campuses and met with key leadership at each location.
- Created efficient, collaborative teams while remotely assisting on other campuses.
- Having met with teammates and with the collaboration of leaders at each location, I quickly identified areas for improvement including a process to improve LOS and increased staffing positions.
- Managed contingency staff in the department working alongside human resources and management staff. Interviewed and hired staff. While decreasing openings from 31 to 15 in 6 month period, and decreasing contingent workers from 15-6, on our Winston Campus.
- Post-Acute Vendor Coordination for the department.
- Facilitated quality collaborative meetings bi-weekly.
Care Coordination Utilization Review Manager
Atrium Health Wake Forest Baptist
Winston-Salem, NC
01.2022 - 11.2023
- Manager of Utilization Review at Atrium Health Wake Forest. During this time, I was able to identify gaps in processes, restructure teams and create new workflows to produce improved efficiencies meeting the goals of the department and physician advisor.
- Reallocated case loads to ensure compliance with regulations under CMS guidelines.
- Remodeled the denial team by adding additional teammates to ensure timeliness of incoming denials presented to Physician Advisors. This assisted in meeting deadlines for crucial peer-to-peers to get denials overturned.
- Worked with Epic teammates to create reports that captured reporting data for the UR department. This assisted with gaining knowledge of outcomes and compliance with regulations.
- Bridged relationships with our Billing and Financial departments that were not present prior.
- Assisted with onboarding additional physician advisors.
RN Case Manager - Trauma/Ortho
Atrium Health Wake Forest Baptist
Winston Salem , NC
05.2019 - 01.2022
- Formulated discharge plans for patients, including skilled, IPR, and LTAC placements. Coordinated home health services, obtained DME equipment, and initiated authorizations with payers for all services post-acute.
- Collaborated with Physician Advisor and UR regarding necessary regulatory forms and financial notices. Issued FRN/HINN forms to patients and escalated priority discharges to treatment teams timely to assist in maintaining financial success for the organization.
- Precepted new teammates to the department.
- Orchestrated meetings with the treatment team and patients' families to aid in the organization of expedited discharge plans, preventing longer lengths of stay and reducing the risk of denials.
- Proactive in engaging leadership of department for barriers to discharge timely.
Registered Nurse
Atrium Health Wake Forest Baptist
Winston-Salem, NC
05.2017 - Current
- Neuro ICU charge nurse, preceptor for new graduates.
- Float ICU nurse to all adult ICU at Winston Campus for 1 year.
- Representative for Professional Governance from ICU.
Emergency Nurse
Iredell Memorial Hospital
Statesville , NC
06.1995 - 05.2017
- CEN-RN
- Designated Charge Nurse, weekend role.
- Responsible for schedules of weekend staff.
- Preceptor for EMS students.
- Clinical Instructor for Mitchell Community College nursing students at this clinical site from 2000 to 2010.
Education
Bachelor of Science - Nursing
Western Carolina University
Cullowhee, NC05-1995
Masters of Heath Administration ( MHA) - In Process
University of North Carolina At Wilmington
Wilmington, NCSkills
- Performance Management
- Policy Implementation
- Strategic Planning
- Schedule Preparation
- Policy and Procedure Development
- Time Management
- Verbal and Written Communication
- Team Leadership
Accomplishments
- 2024 NC ACMA Crystal Redding Award Recipient
- 2024 Pinnical Award Finalist
- 2023 Great 100 Nurse Nominee
- Speaker Spring ACMA State Conference 2024
Affiliations
- Mission Trip Peru 2024
- Speaker for Women's Conferences 2022/2023
- Committee Member NC State ACMA Board 2024
- Treasure Elect NC State ACMA Board 2025-2027
- Education Committee Member NC State ACMA Chapter
Certification
- Registered Nurse 1995-Present
- ACM- RN Certification 2024
References
References available upon request.
Timeline
Care Coordination Manager Network Hospitals
Atrium Health Wake Forest Baptist
11.2023 - Current
Care Coordination Utilization Review Manager
Atrium Health Wake Forest Baptist
01.2022 - 11.2023
RN Case Manager - Trauma/Ortho
Atrium Health Wake Forest Baptist
05.2019 - 01.2022
Registered Nurse
Atrium Health Wake Forest Baptist
05.2017 - Current
Emergency Nurse
Iredell Memorial Hospital
06.1995 - 05.2017
Bachelor of Science - Nursing
Western Carolina University
Masters of Heath Administration ( MHA) - In Process
University of North Carolina At Wilmington
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