Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sherry Fels

Macungie,PA

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience

Work History

Executive Assistant to the President

PA Fire Recovery Service
02.2020 - Current
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Arranged corporate and office conferences for company employees and guests.
  • Coached new hires on company processes while managing 8 employees to achieve maximum production.
  • Developed standard operating procedures for all administrative employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Senior District Leader

Regis Corporation
07.2013 - 12.2019
  • Provided coaching, mentoring to team of 11 managers and 70+ stylists to achieve district goals
  • Successfully initiated and implemented various company initiatives which resulted in sales increases district wide
  • Supervised and coordinated salon activities and employee schedules
  • Ability to analyze various reports and use information to further business growth
  • Organize and conduct weekly conference calls, monthly meetings and one on one meetings with all managers and stylists in district
  • Assist all managers in district with their daily duties and provide feedback to further their success in their management career
  • Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness
  • Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions
  • Oversaw development of managers and sales strategies to maximize profits
  • Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue
  • Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue.
  • Oversaw development of managers and sales strategies to maximize profits.

Salon Manager

Holiday Hair
12.2006 - 06.2013
  • Collaborated with stylists, peers and district supervisor to ensure delivery of efficient, high-quality service
  • Provided coaching, mentoring, and consultation to staff to enhance staff development to achieve salon goals
  • Supervised and coordinated salon activities and employee schedules
  • Consistently received positive feedback from guests on performance reviews
  • Achieved high customer satisfaction for excellent communication skills and superior guest service
  • Enhanced company reputation by providing excellent guest service and promoting business whenever possible

US Soldier

United States Army Active Duty
06.2004 - 12.2006
  • Operated and maintained communications equipment
  • Expert in tactical and technical guidance
  • Trained in use of tear gas and explosives
  • Tracked and filed administrative paperwork and personnel folders
  • Established and commanded field communication operations
  • Performed as fire team member during situational training exercises and all infantry dismounted battle drills
  • Reviewed disciplinary and other adverse actions and made recommendations

Salon Manager

Holiday Hair
02.2001 - 06.2004
  • Collaborated with stylists, peers and the district supervisor to ensure the delivery of efficient, high-quality service
  • Successfully initiated and implemented various company initiatives which resulted in growth to our business
  • Supervised and coordinated salon community events and employee schedules
  • Provided coaching, mentoring, and consultation to staff to enhance staff development and achieve the salon goals
  • Consistently received positive feedback from guests on performance reviews
  • Enhanced company reputation by ensuring guest service was top notch and promoting the business with every opportunity
  • Managed payroll and salon inventory/expenses

Server

Yinglings Family Restaurant
09.1994 - 06.1998
  • Achieved high customer satisfaction for breakfast, lunch and dinner meals
  • Consistently received positive feedback from guests on performance reviews
  • Enhanced company reputation by positive attitude and great customer service skills

Education

High School Diploma - General subjects

Boyertown Area Senior High School
1998

Licensed Cosmetologist - Cosmetology

Empire Beauty School
2001

Firefighter 1 certification - Wildland/Forest Firefighting and Investigation

Bucks County Community College
Newtown, PA
05.2019

Skills

  • Relationship/team building
  • Commitment to quality and service
  • Strong communication skills
  • Staff collaboration
  • Staff motivator
  • Inventory control
  • Profit enhancement
  • Quality control
  • Employee hiring and retention
  • Ability to analyze and digest various reports
  • Multi-line phone proficiency
  • Filing and data archiving
  • Schedule & calendar planning
  • Office administration
  • Administrative support
  • Employee training and development
  • Mail handling
  • Employee Training
  • Excel Spreadsheets
  • Office Supplies and Inventory
  • Accounts Payable and Accounts Receivable
  • Business Correspondence
  • Licensed PA Notary

Awards

  • Spirit of Leadership - June 2019
  • Chiefs Award- December 2017
  • Firefighter of the Year- June 2021

Timeline

Executive Assistant to the President

PA Fire Recovery Service
02.2020 - Current

Senior District Leader

Regis Corporation
07.2013 - 12.2019

Salon Manager

Holiday Hair
12.2006 - 06.2013

US Soldier

United States Army Active Duty
06.2004 - 12.2006

Salon Manager

Holiday Hair
02.2001 - 06.2004

Server

Yinglings Family Restaurant
09.1994 - 06.1998

High School Diploma - General subjects

Boyertown Area Senior High School

Licensed Cosmetologist - Cosmetology

Empire Beauty School

Firefighter 1 certification - Wildland/Forest Firefighting and Investigation

Bucks County Community College

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