Sherry Filkins
Jacksonville
Summary
Customer service professional with extensive experience at Labor Ready, excelling in resolving inquiries and enhancing client satisfaction. Proven ability in data entry and active listening, successfully training staff and improving operational workflows. Recognized for building strong relationships and ensuring timely service delivery, contributing to client retention and loyalty.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Labor Ready
2017 - Current
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Collaborated with team members to improve workflow and enhance customer satisfaction.
- Trained new staff on company policies, procedures, and customer service best practices.
- Managed high-volume call center environment while maintaining a professional demeanor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Inventory Specialist/Retail Customer Service Representative
Advance Auto Parts
2022 - 2025
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Trained and mentored new staff on inventory management systems and best practices.
Customer Service Representative
Labor Ready
2014 - 2017
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Collaborated with team members to improve workflow and enhance customer satisfaction.
- Trained new staff on company policies, procedures, and customer service best practices.
Customer Service Representative
Labor Ready
2013 - 2014
- Supported Branch Manager with temporary employee recruiting, hiring, eligibility and other administrative tasks.
- Contributed to the dispatch process, including repairing work tickets, distributing safety equipment, and guiding personnel to the proper job site location.
- Build rapport with clients and developed strong professional relationships to ensure client retention through quality customer service and determination to meet customer requests on time and to standard.
- Assist with Accounts Receivables to collect invoice payments and assist clients with any billing errors or questions regarding their invoices or payments.
Staffing Supervisor
Mdt Personnel
2010 - 2013
- Supervised staffing operations, ensuring alignment with client requirements and industry standards.
- Developed and implemented efficient recruitment strategies to attract top talent for diverse client needs.
- Collaborated with management to refine onboarding processes, enhancing candidate experience and retention rates.
- Trained and mentored junior staff on best practices in recruitment and employee engagement techniques.
Assistant Branch Manager
Able Body Labor
2003 - 2010
- Company sold to MDT Personnel in 2010.
- Responsible for staffing operations including servicing customer accounts; recruiting, placing and supervising temporary employees on assignments at customer sites.
- Performed skill-marketing calls to increase business with current customers
- Interfaced with associate suppliers to assist in filling orders
- Maintained and updated employee files and client records.
- Aided in major disaster relief projects to include Hurricanes Ike and Katrina, as well as the natural disasters that occurred in the Corpus Christi and El Paso areas as a member of the Disaster Recovery Team program.
- Extensive traveling to various Able Body Labor locations across the nation to train new Branch Managers, Assistant Managers, and additional new hires.
Assistant Branch Manager
Labor Connection
2000 - 2003
- Company sold to Able Body Labor in December 2003.
- Received and qualified job orders, gaining approval from Branch Manager to service the order and to source, screen, interview, check references, test, and place specific personnel to their temporary job site location.
- Recruiting and submitting direct placement candidates for customer consideration for occasional temp-to-perm employment opportunities.
- Developed relationships to expand recruiting base and encourage potential applicants.
- Worked closely with other Staffing Coordinators to ensure customer needs were being met.
- Serviced existing and new business accounts through regular customer contact/visits.
- Worked closely with customers to attend to and resolve administrative and personnel matters with temporary employees.
Education
GED -
West High School
Bakersfield, CA01-1981
Skills
- Strong leadership and decision-making skills
- Critical thinking and problem-solving skills
- Ability to successfully train others
- Excellent communication skills
- Ability to work as a team in a challenging, fast-paced environment
- Strong computer skills and a willingness to learn new programs
- Attention to detail and organized
Timeline
Customer Service Representative
Labor Ready
2017 - Current
Inventory Specialist/Retail Customer Service Representative
Advance Auto Parts
2022 - 2025
Customer Service Representative
Labor Ready
2014 - 2017
Customer Service Representative
Labor Ready
2013 - 2014
Staffing Supervisor
Mdt Personnel
2010 - 2013
Assistant Branch Manager
Able Body Labor
2003 - 2010
Assistant Branch Manager
Labor Connection
2000 - 2003
GED -
West High School
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