Sherry Flynn
Collinsville,OK
Summary
Passionate and motivated with 10+ years’ experience in customer service. Diversified skill set covering account management and maintenance, customer service, business development, and team leadership. I want to obtain a position where I can utilize my skills and knowledge to contribute to the company's success.
Overview
8
8
years of professional experience
Work History
Claims Analyst
Verizon
03.2019 - Current
- Conduct moderately to extremely complex customer billing claims analysis and activities; keeping in mind the contractual regulations.
- Serve as a point of contact for customer inquiries and work with internal sales/support teams to ensure a satisfactory resolution.
- Issuing credits or debits as needed.
- Process and manage tax disputes.
- Work in multiple systems to resolve disputes ranging from rates, LPC, NRC, MRC, Disconnects, and Installs.
- Create DTP to assist in training.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained strict confidentiality with all personal data as per company guidelines.
Administrative Assistant
Castlerock Financial advisors
08.2018 - 03.2019
- Assisted the advisor in new client acquisition, marketing research for business growth & account & client management
- Researched and investigated available investment opportunities to fit into financial plans
- Administered client interview and follow-up activities, including feedback procedures and referencing
- Enhanced business sales and productivity significantly by directly improving client service
- Planned & implemented marketing events to acquire new candidates for planning & investment needs through partnering with local businesses.
HR Coordinator
Eton Home Care
08.2017 - 08.2018
- Hire staff for houses, and complete new hire orientation and paperwork with all new hires
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Complete DHS, unemployment, and employment verification requests
- Track expiration for all certifications, set up MAT, CPR/First Aide training.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Human Resources Coordinator
Trinity Employment Specialists
09.2016 - 08.2017
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated drug screens, background checks, and fingerprinting.
Education
Skills
- Database Management
- Payroll Processing
- Time Management
- Microsoft Word
- Claims analysis
- Customer service and support
- File and Record Management
- PowerPoint
- Excel
Timeline
Claims Analyst
Verizon
03.2019 - Current
Administrative Assistant
Castlerock Financial advisors
08.2018 - 03.2019
HR Coordinator
Eton Home Care
08.2017 - 08.2018
Human Resources Coordinator
Trinity Employment Specialists
09.2016 - 08.2017
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