Sherry Fobbs
Dallas ,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Auto Finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Assistance Specialist
Toyota Motor Corp
07.2021 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Evaluated customers' potential needs to make appropriate recommendations.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Investigated and reviewed credit risks and collections.
- Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
Compliance Analyst/Loan Funder
Nissan Motor Corp
08.2016 - 06.2021
- Helped to investigate fraud and identify risks in collaboration with risk management staff.
- Completed in-depth reviews of audit reports, client actions and monitoring activities.
- Pursued continuous learning opportunities regarding latest compliance and procedural changes.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
Account Service Representative/Collections Specialist
Nissan Motor Corp
10.2010 - 06.2021
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Established and serviced accounts in assigned territory.
- Negotiated and closed deals with minimal oversight.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
Education
High School Diploma -
Lincoln Humanities/Communications Magnet High School
Dallas, TX4 1998
Skills
- Regulatory understanding
- Documentation skills
- Critical Thinking
- Corrective actions
- Active Listening
- Trend Identification and Forecasting
- Records management
- Risk management
- Problem-solving abilities
Timeline
Customer Assistance Specialist
Toyota Motor Corp
07.2021 - Current
Compliance Analyst/Loan Funder
Nissan Motor Corp
08.2016 - 06.2021
Account Service Representative/Collections Specialist
Nissan Motor Corp
10.2010 - 06.2021
High School Diploma -
Lincoln Humanities/Communications Magnet High School
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