Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Foreman

Menifee,CA

Summary

Proven Front Office Assistant and Shift Manager with a track record of enhancing customer satisfaction and streamlining operations at City Of Irvine and Bullwinkles. Skilled in problem-solving and administrative support, I have successfully improved team performance and office efficiency. Demonstrated ability to manage critical situations and foster team collaboration, contributing to a positive work environment and increased productivity.

Overview

25
25
years of professional experience

Work History

Front Office Assistant

City Of Irvine
10.2000 - 10.2011
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed and updated customer information in database for accuracy.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Provided training support for new hires, contributing to their successful integration into the team environment.
  • Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
  • Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
  • Assisted in development and implementation of office policies to ensure compliance and efficiency.
  • Supported billing and accounting processes, contributing to financial health of office.
  • Enhanced communication with visitors and staff by distributing incoming mail and messages promptly and accurately.
  • Assisted in preparation of reports and presentations, enabling more informed decision-making processes.
  • Contributed to positive first impression of office by greeting visitors warmly and professionally.
  • Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
  • Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
  • Facilitated smoother daily operations by coordinating meeting schedules and room bookings.
  • Increased office productivity with maintenance of office equipment and timely ordering of supplies.
  • Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
  • Enhanced office efficiency by organizing and maintaining filing systems for critical documents.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Trained and supervised employees on office policies and procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Shift Manager

Bullwinkles
08.1986 - 10.1993
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Scheduled staff to establish adequate coverage during peak business hours.

Education

GED - General Studies

Irvine High School
Irvine, CA
06.1968

Skills

  • Listening Skills
  • File Organization
  • Problem-solving skills
  • Time Management
  • Data Entry
  • Administrative Skills
  • Scheduling appointments
  • Cash Handling
  • Reception duties
  • Mail handling
  • Appointment Setting
  • File Management
  • Scheduling and calendar management
  • File Maintenance
  • Word Processing
  • Schedule Management
  • Document Management
  • Hospitality services
  • Effective Planning
  • Document Control
  • Meeting planning
  • Inventory Support
  • Calendar Management
  • Conflict Management
  • Travel Arrangements
  • Basic accounting
  • Meeting Coordination
  • Documentation and Recordkeeping
  • Support Services
  • Administrative Support
  • Filing and data archiving
  • Strong Problem Solver
  • Professional and mature
  • Records Management
  • DATABASICS Expense knowledge
  • Multi-line phone proficiency
  • Mail Management
  • Supply Restocking
  • Inventory Replenishment
  • Proofreading
  • Administrative background
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Professionalism
  • Interpersonal Communication
  • Quality Control
  • Inventory Control
  • Staff Supervision

Timeline

Front Office Assistant

City Of Irvine
10.2000 - 10.2011

Shift Manager

Bullwinkles
08.1986 - 10.1993

GED - General Studies

Irvine High School

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Sherry Foreman