Overview
Work History
Work Availability
Skills
Accomplishments
Timeline
Hi, I’m

Sherry Franklin

Rusty on typing but after awhile it comes back
Louisville,Kentucky
Sherry Franklin

Overview

31
years of professional experience

Work History

Walmart
Louisville , KY

Service Writer/sales Associate
05.2017 - 04.2022

Job overview

  • Entered orders into Type computer database system.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Provided Timespan job status reports to promote quick and accurate service.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Scheduled Number jobs in average Timespan to meet Type project milestones.
  • Logged work orders and change orders into Software database to track job status.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved issues by coordinating with Department department.
  • Orchestrated efficient service schedules to meet need of Number+ customers per day in fast-paced Type environment.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Resolved Type issues over phone with Number customers daily.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Recommended products to customers, thoroughly explaining details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management and order calls.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Devised workaround solutions for Type-related issues.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Implemented and developed customer service training processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Discussed Product or Service with customers, outlined restrictions and educated on policies.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
  • Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Louisville Metro Government
Louisville , Kentucky

Account Clerk Typist
02.2001 - 06.2009

Job overview

  • Recorded and forwarded information from telephone inquiries for completion by other personnel.
  • Performed requested clerical duties as assigned by immediate supervisors.
  • Received and dated packages and letters for internal distribution.
  • Prepared correspondence, memorandums and other internal messaging.
  • Copied, scanned and faxed documents using appropriate equipment.
  • Maintained computer filing system to store, retrieve and update completed Type documents.
  • Used Software to prepare reports, correspondences and other required documentation.
  • Used Software to sort, summarize and tabulate various statistical data.
  • Entered data into databases in alphabetic and numerical order.
  • Prepared data by compiling and sorting information.
  • Secured information by completing database backups.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Checked completed work for proper spelling, grammar, punctuation and format.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Identified issues, analyzed information and provided solutions to problems.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Dr Gaines
Louisville , Kentucky

Assistant Clerk
04.2000 - 01.2001

Job overview

  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Prepared meeting rooms and materials and recorded important information.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Monitored usage of Type supplies and contacted vendors to place new orders for replenishment.
  • Entered Type data using Software, following procedures to keep information private.
  • Coordinated travel arrangements for Type staff, such as setting appointments and securing transit and lodging accommodations.
  • Edited documents to keep company materials free of grammar errors.
  • Arranged meetings and coordinated resources for use by attendees.

Whayne Supply Company
Louisville, KY

Backorder Clerk
01.1991 - 01.1996

Job overview

  • Produced high-quality communications for internal and external use.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Interacted with customers by phone, email or in-person to provide information.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Monitored usage of Type supplies and contacted vendors to place new orders for replenishment.
  • Supported staff on special assignments and ad hoc projects.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Type database.
Availability
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Skills

  • Information Updates
  • Store Presentation
  • Reading Comprehension
  • Providing Feedback
  • Special Requests
  • Training Junior Team Members
  • Monetary Transactions
  • Telephone Etiquette
  • Records Preparation
  • Productivity Standards
  • Customer Needs Assessment
  • Product and Service Knowledge
  • Budget Management
  • Customer Service
  • Microsoft Office
  • Communicating with Clients
  • Invoice Verification
  • Performance Feedback
  • Organizational Systems
  • Maintaining Clean Work Areas
  • Merchandise Orders and Exchanges
  • Billing Adjustments and Refunds
  • Livechat Messaging
  • Administrative and Office Support
  • Call Volume and Quality Metrics
  • Customer Data Confidentiality
  • Document and Records Management
  • Cultural Awareness
  • Calm and Professional Under Pressure
  • Membership Inquiries and Renewals
  • Complex Product Knowledge
  • Understanding Customer Needs
  • Process Transactions
  • Policy and Procedure Adherence
  • Issue and Complaint Resolution
  • Sales and Upselling
  • Invoice Preparation and Processing
  • Sales Report Generation

Accomplishments

  • Business Development - Initiated two key partnerships which resulted in [X%] revenue growth.
  • Increased productivity [number]% by implementing several process improvements.
  • Exceeded monthly quota [number] times.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].

Timeline

Service Writer/sales Associate

Walmart
05.2017 - 04.2022

Account Clerk Typist

Louisville Metro Government
02.2001 - 06.2009

Assistant Clerk

Dr Gaines
04.2000 - 01.2001

Backorder Clerk

Whayne Supply Company
01.1991 - 01.1996

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Sherry FranklinRusty on typing but after awhile it comes back