Sherry Gibson
Summary
Proven expert in operating switchboards and demonstrating empathy, I significantly enhanced call efficiency and customer satisfaction at Tombigbee Electric Power Association. My adeptness in clerical support and commitment to resolving customer issues fostered a positive and productive environment, showcasing my ability to adapt and excel in high-pressure situations. Detail-oriented PBX Operator with excellent communication and customer service skills. Possess fifteen years of employment managing telephone switchboards in Tombigbee Electric Power Company settings. Known for commitment to efficiency and accuracy. Versatile Switchboard Operator skilled in managing high-volume work in fast-paced [Type] environments. Experienced making connections, taking messages, and calling out announcements.40 Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication, and problem-solving abilities developed over 15 years of related experience. Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 15 years of employment managing telephone switchboards in TEPA settings. Known for commitment to efficiency and accuracy.
Overview
23
23
years of professional experience
Work History
Customer Switchboard
Tombigbee Electric Power Association
11.1998 - 06.2021
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Operated switchboard and routed incoming calls to appropriate departments.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Created and maintained company phone directory with current extensions and staff information.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Collaborated with team members to identify process improvements, resulting in more efficient call handling procedures.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Documented messages and forwarded to correct individual.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
Customer Service Representative
Tombigbee Electric Power Association
11.1998 - 06.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Front End Cashier Assistant
Tombigbee Electric Power Association
11.1998 - 06.2021
- Assisted customers with finding products, providing them with a positive shopping experience.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Handled high-pressure situations with ease, effectively managing long lines during peak hours.
- Upheld a professional appearance at all times in accordance with company dress code policies.
- Managed currency exchanges accurately, minimizing discrepancies between register totals and actual cash amounts on hand.
- Fostered a positive environment for both staff and customers through effective communication skills and a welcoming demeanor.
- Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
Education
No Degree - Sociology
Itawamba Community College
Fulton, MS05.2025
Complete Course -
Phlebotomy
Itawamba Community College05.1993
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Strong telephone etiquette
- Filing management
- Answering questions
- Flexibility
- Empathy and patience
- Call Routing
- Excellent verbal communication skills
- Clerical Support
- Message Taking
- Message documentation
- Call transfers
- Switchboard Knowledge
- Front Desk Operations
- Excellent Phone Demeanor
- Computer Skills
- Typing Skills
Timeline
Customer Switchboard
Tombigbee Electric Power Association
11.1998 - 06.2021
Customer Service Representative
Tombigbee Electric Power Association
11.1998 - 06.2021
Front End Cashier Assistant
Tombigbee Electric Power Association
11.1998 - 06.2021
No Degree - Sociology
Itawamba Community College
Complete Course -
Phlebotomy
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