Sherry Gilmore
Smiths
Summary
Certified Medical Assistant with excellent communication skills demonstrated by 30 years of experience in HealthCare. I am efficient in Medical Billing, Accounts Receivable, Data Entry, Precertification of insurance and Insurance verification. I am a Detail-oriented Medical Assistant with extensive experience performing medical clerical duties and patient screenings in a busy clinical setting.
Capable Patient Relations Specialist with solid history in patient relations, ensuring seamless communication between patients and healthcare providers. Proven track record of resolving patient concerns and enhancing overall patient experience. Demonstrated ability to employ empathy and active listening to address patient needs and improve satisfaction.
Professional billing expert with strong expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Known for collaborative teamwork, adaptability, and achieving organizational goals. Skilled in medical coding, insurance claims, and ERP systems.
Overview
1
1
Certificate
13
13
years of professional experience
Education
GED -
Central High School
Phenix City, AL01.1984
Skills
- Experienced in medical billing processes
- Excel proficiency
- Hands-on clinical training
- Commitment to ethical medical practices
- Certified medical assistant
- Effective clinical decision-making
- Electronic charting expert
- Effective problem-solving ability
- ACLS certified professional
- In-depth understanding of medical terminology
- Practiced in sterilization techniques
- Experienced in systematic filing methods for data management
- Chart preparation/filing aptness
- Drug administration trained
- Medical coding capability
- Medical instrument sterilization mastery
- Medical transcription expert
- Talent in obtaining/charting vital signs
- Patient positioning understanding
- Qualified in specimen collection/processing
Certification
BLS - Basic Life Support Advanced Cardiac Life Support (ACLS)
Timeline
Patient Relation specialist
Surgical Notes, LLC/ Alliance Orthopedic
06.2022 - Current
Piedmont Urogynecology and OBGYN
Piedmont Health Systems
07.2012 - 06.2022
GED -
Central High School
Work History
Patient Relation specialist
Surgical Notes, LLC/ Alliance Orthopedic
06.2022 - Current
- Facilitated the resolution of billing issues by collaborating with financial departments and advocating on behalf of patients when necessary.
- Provided exceptional customer service through active listening and empathetic support during challenging situations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Proactively identified potential issues in patient accounts, communicating with other departments as necessary to resolve discrepancies that could impact billing accuracy or timely reimbursements from insurance carriers.
- Reconciled statements with patient records.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Improved cash flow by consistently meeting or exceeding collection targets through proactive account monitoring and follow-up efforts.
- Posted payments and processed refunds.
Piedmont Urogynecology and OBGYN
Piedmont Health Systems
07.2012 - 06.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed close working relationships with front office and back office staff.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Managed employees with various personalities and from different cultures for large 5-physician practice.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to team of support personnel.
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