I have been a collections specialist for 3 years. I'm detail orientated, and a strong follow up. I treat the patients as I would want my own family treated. I'm interested in learning to help me not only do my job better, but also advance my position.
Work History
Collections Specialist
Option Care Health Machesney
, IL
04.2019 - Current
Evaluate payments, make sure claims have been paid correctly, and applied to the patient's account correctly.
Work denials, and dispute claims that aren’t paid correctly in a timely manner.
I identify bad debt write-offs and adjustments, initiate write and adjustments per Option care policy and procedures
I investigate overpayments, and duplicate payments and resolve these issues
Resolve billing issues, and makes sure corrected claims are submitted within timely filing limits
I escalate trends and problems in a timely manner
Follow policy and procedures
Ensure we have authorizations, and units for dates of service billed
Answer Patient inquiries regarding billing, eligibility, or other account questions or errors.
Member Service Supervisor
Sam's C!ub
Rockford, IL
08.2016 - 04.2019
Supervisor over the front end.
Oversaw the following departments: club pickup, door greeters, attendance tracking/disciplinary action, money handling and tobacco.
Trainer
Co-Founder, Secretary and Cat Program Supervisor
Mending Hearts Rescue
Rockford, IL
06.2014 - 03.2017
Cat program supervisor, over saw intake, medical appointments, and adoption of animals in the rescue.
Fundraised.
Chair
PAWS Humane Society
Rockford, IL
08.1995 - 06.2014
Fundraising record keeping, Monthly and yearly donation.
Foster
Coordinated volunteer events, meetings.
Independent Contractor
Self-employeed
Rockford, IL
02.2009 - 05.2012
Live, online consumer researcher, data collector, customer solutions
I was hired by various online companies as a online live consumer specialist
Performing data research, data collection, and consumer problem solving.
Assistant Manager
Smitty's Pantry
Rockford, IL
10.2001 - 06.2002
I was responsible for inventory and ordering.
Weekly payroll.
Employee training
Daily Financial tracking, and banking, record keeping.