Collections Specialist
Option Care Health Machesney
, IL
04.2019 - Current
- Evaluate payments, make sure claims have been paid correctly, and applied to the patient's account correctly.
- Work denials, and dispute claims that aren’t paid correctly in a timely manner.
- I identify bad debt write-offs and adjustments, initiate write and adjustments per Option care policy and procedures
- I investigate overpayments, and duplicate payments and resolve these issues
- Resolve billing issues, and makes sure corrected claims are submitted within timely filing limits
- I escalate trends and problems in a timely manner
- Follow policy and procedures
- Ensure we have authorizations, and units for dates of service billed
- Answer Patient inquiries regarding billing, eligibility, or other account questions or errors.