Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

SHERRY GOODIN

Lithonia,Georgia

Summary

OBJECTIVE AND SUMMARY of QUALIFICATIONS I’m a detail oriented person with structured, organized, detail-oriented Positive attitude / professional appearance /Follow company guidelines and policies Hardworking and reliable with strong ability in job performance. Offering solid technical skills. Highly organized, proactive and punctual with team-oriented mentality. I’m seeking to be employed by a company that will allow growth within the business. I’m versatile and adaptable, I offer the ability to handle multiple responsibilities while maintaining poise and confidence. My professional strengths dependable team member High-level customer service skills Able to meet and exceed goals / expectations

Overview

29
29
years of professional experience

Work History

Shift Supervisor

GardaWorld Security
Lithia Springs, GA
02.2024 - Current
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
  • Reinforced rules to promote superior employee performance.
  • Monitored security and enforced loss prevention strategies during shift.
  • Developed strategies for improving operational efficiency and customer service levels.

Shift Supervisor/Lobby Officer

Allied Universal Services
Atlanta, Georgia
10.2021 - Current
  • Communicates staffing needs on shift to Account Manager or Operations Manager
  • Assures that officers receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
  • Assisted in verifying staff credentials, granting access to generally restricted areas.
  • Patrolled grounds to prevent and detect signs of intrusion and ensure security
  • Logged all visitors and guest activity, answered calls and responded to emergencies in a timely manner
  • Monitored suspicious activity and take the appropriate actions, conduct security and surveillance , perform routine security checks
  • Collaborated with team members to improve performance and implement training updates.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Resolved customer complaints and reported issues to senior management.
  • Upheld company standards and compliance requirements for operations.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

SECURITY OFFICER

G4S Secure Solutions
Atlanta, Georgia
11.2015 - 10.2021
  • Patrolling commercial premises to prevent and detect signs of intrusion and ensure security
  • Maintain confidentiality, apprehending violators, monitoring alarms,cameras and equipment on the premises
  • Ensure the safety of the clients and staff within the facility, observe and report unsafe measures and hazardous on the premises
  • Uphold the core values of company policy while on duty.

SECURITY OFFICER

G4S Secure Solutions
Palm Beach, FL
06.2013 - 11.2015
  • Managing security for gatehouse
  • Familiarity with gatehouse safety and security policies and procedures
  • Provide customer service to clients, guest and employees
  • Ensure effective services at the client site Excellent communication and interpersonal skills

TRANSIT DRIVER

Metro Mobility Management Group,LLC
West Palm Beach, FL
04.2013 - 06.2013
  • Operated vehicles designed to transport 6-12 passengers with physical, or developmental disabilities ,knowledge of operations with wheelchairs and electrical scooters tie downs
  • Communicated with Paratransit dispatch through two-way radio, also utilizing map coordinates for directions
  • Recorded mileage and pre-trip and post trip inspection information of vehicles
  • Transported various clients door to door service

Dispatcher operator

SECURITY DISPATCHER, Bethune Cookman
Daytona Beach, FL
07.2010 - 09.2011
  • And monitoring surveillance cameras
  • Answering heavy inbound and outbound emergency and non-emergency calls
  • Coordinate problem resolution with clients, coworkers, and supervisors
  • Demonstrate ability to make quick and accurate decisions and solving issues under pressure
  • Prepare follow up calls for certain customer concerns

DISTRIBUTION CLERK

Blockbuster Distribution
South Daytona, FL
01.2007 - 02.2010
  • Received orders and unload of the packages from the truck and properly place in warehouse, Held responsible for quality control and goods of the warehouse make sure they are not damaged
  • Cycle count, sorting, rotating and shelving of merchandise
  • Maintain organization and cleanliness of entire warehouse
  • Document and manage the inventory control in the system
  • Picking and Packing ,pallet jack to move merchandise to its intended location
  • Deliver mail to the Postal Service Office to mail orders out in a timely matter

Receptionist/Secretary

Group Security
Daytona Beach, FL
09.2003 - 03.2005
  • Answer telephone and transfer calls to appropriate employees
  • Greet and assist visitors entering organization
  • Organized and maintained office files and records
  • Data Entry, type a variety of forms, letters, memos
  • Provide word processing, and secretarial support
  • Scheduling meetings and Interviews
  • Pick up and deliver mail to appropriate department

Faneuil Group
South Daytona, FL
05.1999 - 12.2001
  • Answer calls, handle customers inquiries
  • Manage and resolve customer’s complaints
  • Upgrade, sale products
  • Provide customers with product and service information
  • Document all calls information according to standard operating procedures

DIETARY AIDE, Holiday Health Care Center
Daytona Beach, FL
03.1995 - 11.1998
  • Prepare and serve nutritious meals and snacks to patients, staff, and visitors
  • Assist cooks and operate required tools to accomplish service
  • Clean work area, utensils, dishes, pots, and pans
  • Check inventory of items and fill orders
  • Run and fill various food service machines
  • Follow diagrams and lists to prepare patients trays to specification
  • Interact with clientele in a pleasant manner and handle customer complaints

Education

Diploma -

Cornerstone Christian Academy
Daytona Beach, FL
07-2005

Skills

  • Professional phone manner, data entry and word processing, updating/ maintenance
  • Of files and record
  • Additional Information:
  • Microsoft Word 2010
  • Microsoft Office 2010
  • Power point, Windows 7
  • Publisher
  • CCTV Surveillance
  • First Aid and CPR Certified
  • Customer Service
  • Attentive and Observant
  • Team Player
  • Verbal and Written Communication
  • Detail-Oriented
  • Problem-Solving
  • Time Management
  • Access Monitoring and Control
  • Task Prioritization
  • Team Collaboration
  • Data Entry

Additional Information

  • AWARDS , Employee of the month Peer Awards

Accomplishments

  • Earn leadership role to advance for my hard work as a team player and dedication .
  • Awarded employee of the month for willing to go above and beyond to assist clients with their needs.

Timeline

Shift Supervisor

GardaWorld Security
02.2024 - Current

Shift Supervisor/Lobby Officer

Allied Universal Services
10.2021 - Current

SECURITY OFFICER

G4S Secure Solutions
11.2015 - 10.2021

SECURITY OFFICER

G4S Secure Solutions
06.2013 - 11.2015

TRANSIT DRIVER

Metro Mobility Management Group,LLC
04.2013 - 06.2013

Dispatcher operator

SECURITY DISPATCHER, Bethune Cookman
07.2010 - 09.2011

DISTRIBUTION CLERK

Blockbuster Distribution
01.2007 - 02.2010

Receptionist/Secretary

Group Security
09.2003 - 03.2005

Faneuil Group
05.1999 - 12.2001

DIETARY AIDE, Holiday Health Care Center
03.1995 - 11.1998

Diploma -

Cornerstone Christian Academy

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SHERRY GOODIN