Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Graham

Sardis,MS

Summary

Dynamic labor relations professional with extensive experience at USPS, excelling in effective negotiation and grievance handling. Proven track record in reducing disputes through strategic collective bargaining and fostering strong union relations. Adept at policy interpretation and conflict resolution, ensuring compliance and enhancing employee satisfaction. Recognized for leadership qualities and reliability in high-stakes environments. Responsible steward with several years of experience and top-notch skills in customer service and task prioritization. Talented professional works successfully in both team and solitary roles. Ready to take on new challenges and learn new skills. Experienced Union Steward with background in labor relations, contract negotiation and grievance resolution. Strengths include comprehensive knowledge of union rules and regulations, strong communication skills to facilitate member discussions, and strategic problem-solving abilities to resolve conflicts effectively. Previous work has led to improved workplace conditions, successful dispute resolutions, and enhanced worker morale. Committed Union Steward with proven ability to handle negotiations and resolve conflicts in high-pressure environments. Known for productivity and efficiency in task completion, excelling in communication, strategic planning, and leadership. Strong soft skills include empathy, active listening, and persuasive speaking, ensuring effective representation and advocacy for union members. Hardworking professional bringing many years of experience in sitting at collective bargaining table to resolve conflicts and mediate discussions. Excellent oral and written communication, organizational, and problem-solving skills. Looking to apply knowledge and abilities to challenging new role. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Local Steward

USPS
Coldwater, MS
06.2011 - Current
  • Monitored the implementation of new policies related to labor contracts.
  • Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
  • Negotiated with management on behalf of union members regarding wages, hours, working conditions, and other contractual obligations.
  • Attended monthly meetings with management to review contract compliance and address employee concerns.
  • Managed communication between the employer and union representatives during contract negotiations.
  • Trained personnel on how to interpret and administer labor contracts.
  • Mediated or arbitrated discussions between parties in cases of labor disputes.
  • Investigated reports of harassment or discrimination involving any member of the bargaining unit.
  • Organized informational meetings to discuss workers' rights, benefits, and collective bargaining agreements.
  • Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
  • Conducted investigations into workplace complaints of unfair treatment or safety issues.
  • Assisted union members in filing grievances and preparing for hearings.
  • Represented individual employees at arbitration proceedings when required.
  • Helped management develop strategies for negotiating with labor unions and obtaining optimum terms.
  • Counseled employees regarding their rights under the CBA as well as state and federal laws governing labor relations.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Ensured that all grievance procedures are followed according to the collective bargaining agreement.
  • Provided advice and guidance on labor-related matters to union members.
  • Conducted training sessions for new hires on their rights as a union member.
  • Resolved conflicts between union members and management through mediation sessions.
  • Maintained records of grievances filed by union members and tracked their resolution status.
  • Negotiated collective bargaining agreements on behalf of companies.
  • Reviewed disciplinary action taken against employees to determine if it was consistent with the CBA or applicable laws.

Regular Carrier

USPS
Coldwater, MS
09.2002 - Current
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Sold stamps and money orders to mail customers along daily route.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Provided timely delivery of goods according to customer needs.
  • Followed company regulations for safe driving practices on highways and local roads.
  • Scanned labels on letters or parcels to confirm receipt.
  • Carefully handled fragile mail or HAZMAT and reported damage, leakage or odors to supervisor.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Recorded address changes to redirect mail for residences or businesses.
  • Transported bundled mail using rolling cart and loaded into vehicle to prepare for delivery.
  • Inspected cargo prior to shipment for quality assurance purposes.
  • Obtained receipts for registered and certain insured mail.
  • Communicated effectively with customers regarding product delivery schedules.
  • Ensured that all safety protocols were followed while operating heavy machinery.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Routed all classes of mail in sequence of delivery along established route.
  • Sorted mail and bundled to organize in sequence of destination.
  • Scanned items using portable electronic scanner to provide tracking and delivery information.
  • Delivered mail to residents and business within assigned area.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Managed inventory by tracking items loaded and unloaded during each trip.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered various types of mail on routes according to strict timelines.
  • Fostered positive relationships with customers to enhance satisfaction and loyalty.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Associate of Science - Nursing Practice

NWCC
Senatobia
06-1995

Bachelor of Science - Law

NWCC
Senatobia, MS

Skills

  • Policy interpretation
  • Leadership qualities
  • Grievance handling
  • Meeting facilitation
  • Effective negotiation
  • Organizational skills
  • Problem-solving
  • Collective bargaining
  • Union relations
  • Complaint handling
  • Collective bargaining strategizing
  • Dispute resolution
  • Employee relations
  • Arbitration case support
  • Arbitration preparation
  • Grievance management
  • Relationship building
  • Labor negotiation
  • Reliability
  • Negotiation techniques
  • Decision-making
  • Teamwork and collaboration

Timeline

Local Steward

USPS
06.2011 - Current

Regular Carrier

USPS
09.2002 - Current

Associate of Science - Nursing Practice

NWCC

Bachelor of Science - Law

NWCC
Sherry Graham