Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Sherry Graves

Administrative Assistant
FT THOMAS,KY

Summary

Dedicated and motivated Administrative Assistant with experience working in a office settings, providing valuable support to office staff. Adept in commonly used office software and equipment, and skilled at managing multiple projects at once. Able to handle high volumes of incoming calls while also tending to in-person inquiries. Bringing forth excellent grammatical and writing skills and strong communication skills. Proficient in MS Word, Excel, Powerpoint, and Outlook, among other vital programs

Overview

9
9
years of professional experience

Work History

PATIENT SERVICE REPRESENTATIVE

UC Health
Cincinnati, OH
01.2012 - Current
  • Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume clinic.
  • Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.
  • Understand the importance of dealing with confidential information.
  • Resolved problems or escalated to managers as needed -able to diffuse intense situations and frustrated patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Used EPIC to schedule appointments.
  • Collected copayments and compiled daily financial records.

Education

Associate of Applied Science -

University Of Cincinnati
Cincinnati, OH

Skills

    Excellent customer service skills and ability to collaborate effectively

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Timeline

PATIENT SERVICE REPRESENTATIVE

UC Health
01.2012 - Current

Associate of Applied Science -

University Of Cincinnati
Sherry GravesAdministrative Assistant