Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Grayson

Philadelphia,PA

Summary

Dynamic leader with a proven track record at Marriott International, Inc., adept in employee training and cash handling expertise. Excelled in enhancing team motivation and customer service, significantly improving guest satisfaction. Skilled in policy enforcement and adaptability, consistently achieving operational excellence without compromising service quality.

Overview

8
8
years of professional experience

Work History

Slot Supervisor

Philly LIVE!
05.2024 - Current
  • Reset and refilled machines following major payouts.
  • Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
  • Performed paperwork required for monetary transactions.
  • Answered patron queries about machine functions, table parameters and other gambling floor items.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
  • Trained, supervised and evaluated workers.

Operations Supervisor

Marriott International, Inc.
05.2018 - 03.2020
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Front Desk Agent

Marriott International, Inc.
08.2016 - 05.2018
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Monitored hotel's budget and financial records.
  • Monitored staff performance and provided feedback and guidance.

Education

Certificate Of Technical Studies - Medical Assistant

Community College of Philadelphia
Philadelphia, PA
06.1993

Skills

  • Staff scheduling
  • Employee training
  • Cash handling expertise
  • Sales promotion
  • Policy enforcement
  • Time management abilities
  • Adaptability
  • Report preparation
  • Goal setting
  • Negotiation skills
  • Excellent communication
  • Team motivation
  • Customer service
  • Team building
  • Process improvement

Timeline

Slot Supervisor

Philly LIVE!
05.2024 - Current

Operations Supervisor

Marriott International, Inc.
05.2018 - 03.2020

Front Desk Agent

Marriott International, Inc.
08.2016 - 05.2018

Certificate Of Technical Studies - Medical Assistant

Community College of Philadelphia

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Sherry Grayson