Sherry Greer

• Operated 400 station digital PBX (As a student)
• Performed various duties as receptionist, created documents in block, modified block, interoffice memos etc
• Directed students to different locations on campus
• Acted as a billing clerk for a five- week period
• Studied word- processing, excel, telephone etiquette, sales techniques, computerized billing and navigating the internet
• Also achieved skills in call center environment.

• Worked for various companies thru Labor Ready
• Lifetime Exteriors is a
• Telemarketing agency
• Handled inbound and outbound calls
• Directed customers with frequently asked questions
• Scheduled appointments for estimates on vinyl siding, roofing, and flooring products
• Also directed co-workers on irate call handling, and inputting customer’s information and appointments in computer
• Performed light industrial work for Spanaway Lumber, Lamont's, Puyallup Landfill, Seattle
• International Raceway (SIR), Lakewood Industrial and many more
• Packing and pulling items, digging ditches, throwing lumber, lumber clean-up, construction clean up.

• Perform clerical duties for Small Business Administration
• Schedule appointments for clients to speak with lawyers, bankers, and SCORE representatives
• Direct clients to appropriate counsel for getting a business started from a financial and legal aspect
• Using Microsoft Access daily for data entry of new clients
• Responsible for opening up the SBA office every morning
• Creating documents for SBA
• Customer service skills are used at all times
• Answering and placing calls to clients and businesses daily.

• Received incoming calls from various sales rooms across the country to verify sales
• Verified on the record a clear yes to purchase and credit card information
• Answer question regarding getting out of debt 3 to 5 faster by lowering the interest rates on their credit cards
• Responsible for accurately billing correct charges on the credit card and mailing out the correct packages purchased
• Also followed each states requirements regarding telephone sales and cancellation policies.

• Collected debts on payday loans and bounced checks in a call center
• Answered incoming calls from customers regarding their debts also calls from various stores verified customers current history and payment arrangements
• Performed skiptrace on Accurint to find customers who had no current address and phone number
• Also placed calls to customers every 3 days using program Powercheck to track communications with customer and set up a follow-up appointments
• Accepted credit card and check by phone payments using Echo website to process the payment and accurately record confirmation number in customers account
• Process calls on OCSS Hotline for custodial and non-custodial parents regarding new updates and information to be input in the system
• Handle calls in limited amount of time in order to serve every callers needs quickly and effectively
• Accurately enter client's information into(STARS)and send necessary info to Case Managers and
• Enforcement when situations meets the criteria
• Communicated effectively with clients to problem solve situation and needs quickly and take appropriate action.

• Assisted all potential tenants and buyers with available properties
• Schedule appointments to view homes and process applications
• Collect rent payments from tenants and make bank deposits
• Filed evictions with the court and prepared 3 day pay or vacate notices Created Leasing documents and executed all move-ins with Tenants
• Responsible for scheduling maintenance on properties
• Placed ads on high traffic sites for all available properties
• Receive calls and answer FAQ's about the homes and rentals
• Responsible for follow-ups with potential tenants and buyers who have viewed the homes.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Scheduled Defensive Driving, DUI, and Drivers Education classes.

• Dispatch work orders daily to all installers
• Upload all completed work orders for payment process to be completed
• Responsible for advising customers of scheduled installations
• Communicate effectively with customers the installation process and answer frequently asked questions.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.