Sherry Grovogel
Green Bay,WI
Summary
Proven leader in enhancing customer satisfaction and sales performance at TJ Maxx, adept in staff training and development. Skilled in cash handling and customer service management, I excel in fostering professional growth and ensuring policy compliance. My experience at United Healthcare Insurance further honed my ability to streamline processes and improve team efficiency, showcasing my dedication to continuous improvement and operational excellence.
Positive, reliable, and organized professional with strong attention to detail and commitment to maintaining secure and efficient work environment. Familiar with retail operations and customer service principles, as well as proficient in inventory management and team coordination. Capable of ensuring smooth operations and positive customer experience.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Key Carrier/Coordinator
TJ Maxx
06.2021 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
Team Lead Sales Associate
Kohl's
05.2018 - 02.2020
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
Medical Claims Coordinator
United Healthcare Insurance
06.1997 - 11.2018
- Developed strong working relationships with insurance company representatives, fostering collaboration and cooperation in claims resolution.
- Trained new Medical Claims Coordinators on department processes, contributing to a highly skilled and efficient team.
- Streamlined internal communication channels among team members to facilitate faster resolution of outstanding claim issues.
- Provided exceptional customer service to patients during the claims process, addressing concerns promptly while remaining professional at all times.
- Collaborated with cross-functional teams to resolve complex issues and improve overall claims handling processes.
- Managed high volume of medical claims, maintaining organization and prioritization to meet deadlines consistently.
- Maintained up-to-date knowledge of industry changes and regulations, ensuring ongoing compliance within the department''s operations.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Researched and resolved complex medical claims issues to support timely processing.
- Followed up on denied claims to verify timely patient payment and resolution.
- Tracked and monitored requests for medical records release.
- Processed and tracked requests for medical records from external organizations.
Education
High School Diploma -
Marinette High School
Marinette, WI06.1975
No Degree - Administration Associate With Payroll Course
NWTC
Green Bay, WI05.1988
Skills
- Store operations
- Store maintenance
- Delegation
- Customer service
- Cash handling
- Staff training and development
- Task delegation
- Training and mentoring
- Customer service management
Accomplishments
- Supervised team of 10 staff members.
Certification
NA
Languages
English
Full Professional
Timeline
Key Carrier/Coordinator
TJ Maxx
06.2021 - Current
Team Lead Sales Associate
Kohl's
05.2018 - 02.2020
Medical Claims Coordinator
United Healthcare Insurance
06.1997 - 11.2018
NA
High School Diploma -
Marinette High School
No Degree - Administration Associate With Payroll Course
NWTC
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