Sherry Gunasekera
South Daytona,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Area Manager
Bealls Florida
10.2019 - 05.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed store organization, maintenance, and purchasing functions.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Mentored team members to enhance professional development and accountability in workplace.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Store manager
Payless shoe source
01.2015 - 01.2018
- Responsible for all daily store functions and administrative duties
- Hiring and training new associates
- Completing all month-end paperwork and metric reports
- Maintained all KPI boards
- Maintained overall store standards by keeping up planograms and keeping company recovery standards
- Completed weekly schedule for all associates
- Responsible for all employee evaluations
- Highest inventory in district at 99%.
Medical Front Office Secretary
Davis Dermatology
01.2014 - 01.2015
- Worked in the front office checking patients in and out
- Answered phones, scheduled patients as well as taking care of any other inquiries
- Prepared charts for the doctor
- Posted insurance payments to patients accounts as well as other payments
- Performed other miscellaneous billing and account duties
- Was given many other miscellaneous tasks on a daily basis.
Patient specialist
Filutowski Cataract and Lasik Institute
01.2007 - 01.2011
- Worked in the front and back office at a very busy Ophthalmologist office where surgeries and minor procedures were performed on a daily basis
- I was responsible for multiple tasks such as opening the office and preparing patient charts for the day
- Answering the phone, triage patients, schedule appointments
- Performed check out duties which included reading encounter forms, inputting correct information in a data program, collecting any co-pays due, scheduling patients for next visit
- Printed encounter forms and was responsible for checking all data on every patient to ensure that all info was accurate and up to date
- Handled all medical record requests
- During surgery days I was responsible for completing a surgical report on all patients and had to make sure all co-managing doctors received their patients report
- I also handled payments for cataract, lasik, and all other procedures as well as going over consent forms and signing with patients
- I trained all new employees that came into my department
- I was responsible for closing the office and running end of day as well as doing the deposit
- I loved working at Filutowski Cataract and Lasik Institute
- I did not want to leave the practice but unfortunately my husband's career required us to relocate from Florida to Ohio.
Customer service / Sales Rep
Capital Office Products
01.2004 - 01.2007
- Worked as Customer service in a very busy office
- I answered calls, helped customers with placing orders as well as problems
- I was responsible for training new employees that came in as well as evaluating their performance
- I worked in the special orders department, I worked in the AR department with posting incoming payments to customer accounts
- I moved to sales department where I was responsible for managing, maintaining existing and new accounts with outside sales reps
- I enjoyed working in this busy environment, with customers as well as all the other employees.
Front Desk, Managers assistant
Tropical Manor
01.2003 - 01.2004
- Worked all front desk responsibilities, answering switchboard taking care of guests, etc
- I was also responsible for all accounts payable, mail, etc
- I had opening responsibilities as well as room check responsibilities.
Customer Service
Blockbuster
01.2002 - 01.2003
- Worked as a CSR
- Helped with closing, opening
- Did Inventory checks and helped stock new product arrivals as well as assembling displays.
Managed Front Desk, also office work
Traders Inn
01.1996 - 01.2003
- Started in the office doing office assisted work which included filing, faxing, typing, accounts receivable, and helping with various other duties
- Moved to the front Desk where I was responsible for taking reservations, answering a very busy switchboard, assisting guests with what they needed
- I was also responsible for checking guests in and out, maintaining contact with housekeeping dept
- And maintenance dept
- Of any problems.
Customer Service
Wendy's
01.1992 - 01.1996
- Worked on register, food prep, opening and closing
- Received employee of the month twice.
Education
High School Diploma -
Sea Breeze High School
Daytona Beach, FL05.1995
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Highly motivated
- Stockroom Management
- Friendly and outgoing
- Dependable and reliable
- Visual Merchandising
- Accurate money handling
- Merchandising ability
- Store operations
Date of birth
October 28 1976
Timeline
Area Manager
Bealls Florida
10.2019 - 05.2024
Store manager
Payless shoe source
01.2015 - 01.2018
Medical Front Office Secretary
Davis Dermatology
01.2014 - 01.2015
Patient specialist
Filutowski Cataract and Lasik Institute
01.2007 - 01.2011
Customer service / Sales Rep
Capital Office Products
01.2004 - 01.2007
Front Desk, Managers assistant
Tropical Manor
01.2003 - 01.2004
Customer Service
Blockbuster
01.2002 - 01.2003
Managed Front Desk, also office work
Traders Inn
01.1996 - 01.2003
Customer Service
Wendy's
01.1992 - 01.1996
High School Diploma -
Sea Breeze High School
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