Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sherry Harper

Sherry Harper

Biloxi,MS

Summary

Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Brown, Mitchell, & Alexander, INC
01.2023 - Current


  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Responsible for carrying out administrative duties such as filing, typing, copying, binding, scanning, Assembling payables, order of supplies, etc
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Secretary/Receptionist Administrator

Brent Harrell Ins
11.2021 - 12.2022


  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.


Retail Associate

Keith's Superstore
10.2020 - 03.2022
  • Provide outstanding customer service and ensured guest satisfaction
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked with loss prevention in monitoring shopper behavior.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.



Virtual Receptionist

Gabbyville
08.2019 - 03.2020


  • Reviewed incoming correspondence to identify items of special interest for management and prepared appropriate responses for routine correspondence.
  • Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
  • Managed calendar for 20-member team by coordinating meetings, conferences and travel plans.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Organized and managed team tasks using Trello and Asana.

Eligibility Specialist

Commonwealth of Virginia
06.2016 - 06.2019
  • Performed tasks related to the determination of eligibility for Long Term Care programs such as Medicaid and Supplemental Nutrition Assistance Program (SNAP); as well as assisting for the Aged Blind and Disabled (ABD) program
  • Resolved discrepancies with client applications to verify eligibility.
  • Communicated with people from various cultures and backgrounds on application process.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Interviewed applicants and explained scope of different available benefits.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Facilitated information and resource exchanges with external agencies to progress client applications.
  • Established databases to track, analyze and automate eligibility application processes.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Trained staff on current eligibility requirements and policies.
  • Assisted clients with completion of applications and paperwork.
  • Selected qualified applicants to refer to employers for possible job placement purposes.
  • Establishing rapport with customers to assess their needs and make appropriate referrals to assist customers to become self-sufficient
  • Maintain and update appropriate record(s) and management reports
  • Establish priorities and comply with deadlines using effective time management and organizational skills
  • Participate in appropriate monthly training sessions to enhance job performance
  • Conduct presentations to community groups to increase public awareness of agency programs
  • Appropriately evaluated and verified information obtained and applied federal, state, and local policies and procedures within prescribed time frames with a minimal number of errors, overdue applications, and case reviews.

Education

Associate of Arts - Business Administration And Management

American Intercontinental University Online
Fort Hood, TX

High School Diploma -

South Plantation High School
Plantation, FL

Skills

  • Back Office Operations
  • Data Management
  • Training and Development
  • Customer Service
  • Microsoft Office
  • Calendar Management
  • Database Administration
  • Business Administration
  • Data Collection
  • Administrative Support
  • CRM Software
  • Project Management

Certification

  • CAP - Certified Administrative Professional

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Brown, Mitchell, & Alexander, INC
01.2023 - Current

Secretary/Receptionist Administrator

Brent Harrell Ins
11.2021 - 12.2022

Retail Associate

Keith's Superstore
10.2020 - 03.2022

Virtual Receptionist

Gabbyville
08.2019 - 03.2020

Eligibility Specialist

Commonwealth of Virginia
06.2016 - 06.2019

Associate of Arts - Business Administration And Management

American Intercontinental University Online

High School Diploma -

South Plantation High School

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Sherry Harper