Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherry Harris

Durham,NC

Summary

Adept at enhancing operational efficiencies and team performance, I leveraged compliance monitoring and strategic management skills at Durham Housing Authority to significantly improve processes and tenant satisfaction. My expertise in risk assessment and staff training has fostered a collaborative environment, achieving notable advancements in property management and compliance adherence.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Housing Choice Voucher Compliance Manager

Durham Housing Authority
11.2023 - Current
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.

Strategic Management

Durham Housing Authority
05.2011 - 10.2023
  • Improved team performance by implementing strategic practices and fostering a collaborative work environment.
  • Improved overall department performance by implementing strategic management initiatives and providing support to team members.
  • Conduct departmental training on updated policies and procedures.
  • Implemented systems report monitoring process.
  • Provided Operations support and technical Assistance


Property Manager

Durham Housing Authority
08.1995 - 04.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Completed annual rent calculations using housing database software.
  • Kept properties in compliance with local, state, and federal regulations.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Education

Associate of Arts - Administrative Office

Durham Technical Community College
Durham, NC
05-2001

High School Diploma -

J.F. Webb High School
Oxford, NC
06-1989

Skills

  • Compliance Monitoring
  • Training development
  • Internal Auditing
  • Document reviews
  • Process Development
  • Staff Training
  • Risk Assessment
  • Information Gathering

Certification

  • Public Housing Manager, NAHRO, 1996
  • Public Housing Rent Calculation Specialist, NMA, 2003
  • Low Income Housing Tax Credit Compliance-TaCCs, Quadel Consulting, 2013
  • Supervision and Management, NMA, 2019
  • Housing Choice Voucher Specialist, NMA, 2020

Timeline

Housing Choice Voucher Compliance Manager

Durham Housing Authority
11.2023 - Current

Strategic Management

Durham Housing Authority
05.2011 - 10.2023

Property Manager

Durham Housing Authority
08.1995 - 04.2023

Associate of Arts - Administrative Office

Durham Technical Community College

High School Diploma -

J.F. Webb High School

Similar Profiles

CREATE PROFILE
Sherry Harris