Sherry Harris

• Lead 35+ commission-based agents across CA, TX, KY, and WV selling ancillary services: credit cards, identity protection, and memberships.
• Named 2023 Manager of the Year and Sales Summit Qualifier.
• Oversaw Salesforce-based performance tracking, payroll, and compliance.
• Integrated and restructured multiple teams under one leadership model to improve consistency, morale, and outcomes.

• Simultaneously led and coached a high-performing sales team of up to 13 agents, consistently surpassing membership and ancillary service sales goals.

Designed and launched the company’s first B2B Training Center.

• Personally trained and onboarded up to 4 agents that hit Rookie of the Year.
• Developed customized training materials tailored to diverse learning styles and needs.
• Collaborated with senior management to identify skill gaps and develop targeted training initiatives.

• Coordinated Lunch & Learns and onsite events that consistently drove membership signups.
• Delivered high levels of customer satisfaction while supporting long-term account relationships.
• B2B account find and set up
• Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
• Participated in community events to represent organization and foster positive relationships within community.
• Boosted membership sales by developing and implementing targeted marketing strategies.
• Enhanced membership retention by providing exceptional customer service and promptly addressing concerns.
• Increased member engagement with creation of personalized membership plans.

• Resolved high-level member escalations and processed reimbursements.
• Served as key liaison between service providers and members.
• Exceeded sales goals for 3 consecutive months (146%, 165%, 136%).
• Assisted with travel, insurance referrals, and store operations.

• Managed up to 150 outbound retention calls daily to preserve membership base.
• Delivered proactive service and support that minimized lapses and drove renewals.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

• Understand clients’ travel needs, budgets, and preferences.
• Recommend destinations, transportation, accommodations, and activities
• Sold cruises, tours, and independent travel packages over 35 a month.
• Create detailed itineraries with travel schedules, confirmations, and contacts.
• Keep up with travel trends, new destinations, and service provider updates.
• Maintain strong relationships with tour operators, airlines, and hotels.
• Promote travel packages, loyalty programs, upgrades, and excursions.
• Earn commissions or meet sales targets based on bookings
• Arranged travel accommodations for groups, couples, executives, and special needs clients.