Sherry Henderson
Gulfport,MS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Office Assistant
Thomason Group Stanley Steemer
12.2021 - 04.2025
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Patient Care Technician
Private Client
03.2020 - 08.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Night Auditor
Hampton Inn By Hilton
10.2017 - 12.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Generated and printed daily financial reports to track hotel performance.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hospitality Worker
Hampton Inn By Hilton
05.2017 - 10.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Handled requests for extra linens, toiletries and other supplies.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
GED -
Hawkeye Community College
Waterloo, IANursing Asst -
Hawkeye Community College
Waterloo, IA06-2002
Skills
- Bookkeeping
- Scheduling
- Call handling
- Mail handling
- Strong problem solver
- Patient charting
- Office administration
- Verbal and written communication
- 40 wpm typing speed
- Scheduling meetings
- Opening and closing procedures
- Bank deposit reconciliation
- Scheduling appointments
Timeline
Office Assistant
Thomason Group Stanley Steemer
12.2021 - 04.2025
Patient Care Technician
Private Client
03.2020 - 08.2022
Night Auditor
Hampton Inn By Hilton
10.2017 - 12.2021
Hospitality Worker
Hampton Inn By Hilton
05.2017 - 10.2017
GED -
Hawkeye Community College
Nursing Asst -
Hawkeye Community College
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