Sherry Hibbitt
National City,USA
Summary
Results-driven Slot Technician Supervisor with expertise in equipment maintenance, machine calibration, and safety compliance. Proven ability to lead teams, implement effective maintenance schedules, and enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Slot Technician Supervisor
Sycuan Casino And Resort
El Cajon, California
03.2019 - Current
- Supervised slot technicians to ensure optimal machine performance and maintenance.
- Supervised day-to-day activities of slot technicians in the gaming department, ensuring compliance with company policies and procedures.
- Trained staff on equipment operation, safety protocols, and repair procedures.
- Trained new technicians on proper use of tools, equipment and safety protocols.
- Coordinated troubleshooting for malfunctioning gaming machines, ensuring timely resolution and minimal downtime.
- Resolved customer complaints regarding malfunctioning slots in a timely manner.
- Managed inventory of parts and tools for efficient slot machine servicing.
- Monitored and managed inventory levels of repair parts, ensuring timely ordering to maintain efficient servicing.
- Implemented preventive maintenance schedules for all gaming equipment.
- Developed and implemented preventive maintenance schedules for all gaming machines to ensure optimal performance.
- Ensured that all gaming machines were properly calibrated according to state regulations and industry standards.
- Evaluated technician performance and provided constructive feedback for improvement.
- Compiled detailed reports on technician daily activities and achievements, enhancing performance tracking.
- Performed quality control checks on repaired and replaced components before returning them to service.
- Offered technical guidance on repair and troubleshooting techniques for slot machines.
- Assigned tasks to slot technicians based on their individual skillsets and abilities.
- Collaborated with management to uphold compliance with gaming regulations.
- Maintained accurate records of repairs, replacements, and other related activities performed by staff members.
- Served as primary point of contact for external vendors providing services for slot machines.
Slot Technician II
Sycuan Casino And Resort
El Cajon, California
02.2014 - 02.2019
- Inspected and repaired slot machines for optimal performance and user experience.
- Assisted in training new technicians on repair protocols and safety practices.
- Responded promptly to guest inquiries regarding slot machine functionality and issues.
- Ensured cleanliness and organization of work area for safe operational practices.
- Utilized diagnostic tools to identify faults in electrical circuits or wiring within a slot machine's cabinet.
- Assisted customers with technical support for operating gaming devices or resolving issues with their accounts.
- Inspected slot machines regularly for signs of wear, damage or malfunctioning parts.
- Promoted positive public image by delivering friendly service to players and employees.
- Reprogrammed slot machine software as needed using specialized tools and programming languages.
- Maintained clean, safe and hazard-free environment for staff and guests.
Slot Technician I
Sycuan Casino And Resort
El Cajon, California
04.2012 - 02.2014
- Completed day-to-day duties accurately and efficiently.
- Assisted with the installation of new process equipment.
- Supported the installation of operating systems, patches, updates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Columban College
Philippines03-2004
Some College (No Degree) - Nursing Assistant
Subic Bay Collage Inc
Philippines Skills
- Machine calibration
- Equipment maintenance
- Maintenance planning
- Inventory management
- Safety compliance
Timeline
Slot Technician Supervisor
Sycuan Casino And Resort
03.2019 - Current
Slot Technician II
Sycuan Casino And Resort
02.2014 - 02.2019
Slot Technician I
Sycuan Casino And Resort
04.2012 - 02.2014
High School Diploma -
Columban College
Some College (No Degree) - Nursing Assistant
Subic Bay Collage Inc