Sherry Higgins
Chesterfield,MI
Overview
34
34
years of professional experience
Work History
Pro Desk Sales Associate
Home Depot
11.2021 - Current
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Processed sales transactions efficiently while maintaining a balanced cash register.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with management to implement promotional strategies that boosted sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Shipt shopper
08.2021 - Current
- Grocery shop for customers.
- Deliver to customer home.
Stay at home mom
09.2000 - Current
- 3 children
- 21,19 &15
Clerical 2
Kmart Headquarters
07.1996 - 08.2000
- Input merchandise description into database.
- Input price tag information & order tags for specific stores.
- Work directly with buyers to add merchandise & make corrections on improper order status.
- Track lost freight through data base and direct contact with distribution center.
Head Teller
National City Bank
08.1994 - 07.1998
- Open & close lock boxes.
- Balancing checkbooks.
- Customer product knowledge sales.
- Overnight drop box duties.
- Clean balancing record.
- Work in fast pace environment.
Input Clerk
Detroit Edison
01.1992 - 01.1994
- Input customer status codes.
- File reports.
- Input field calls from Credit & Collection/ Detroit Edison
Education
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Macomb Community College
01.1992
High School Graduate - undefined
East Detroit High School
01.1991
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Inventory tracking
- Sales development
- Building rapport
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- CRM software proficiency
- Dispute mediation
- Self-checkout assistance
- Client account management
- Money transfer systems
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Merchandising
- Energetic self-starter
- Written and oral communication skills
- Product guidance
- Calm demeanor
- Superb time management
- Goal tracking
- Price quote preparation
- Prospecting and telemarketing
- Contact follow-up
- Positive and professional
- Reading comprehension skills
- New teller training
- Upselling and cross selling
Accomplishments
Home Depot #1 in District & Regional Credit Card Sales
Timeline
Pro Desk Sales Associate
Home Depot
11.2021 - Current
Shipt shopper
08.2021 - Current
Stay at home mom
09.2000 - Current
Clerical 2
Kmart Headquarters
07.1996 - 08.2000
Head Teller
National City Bank
08.1994 - 07.1998
Input Clerk
Detroit Edison
01.1992 - 01.1994
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Macomb Community College
High School Graduate - undefined
East Detroit High School