Sherry Himmelback
N. Tonawanda,NY
Summary
Self-motivated, mature office professional with extensive experience in Customer Service, Office Management, Title processing and Contract configuration.
Meticulous attention to detail and organizational skills provide the ability to manage complex paperwork to ensure accurate results. Well versed in QuickBooks, MS Excel/Outlook/Word, Internet Navigation/Research, NYS DMV & Financial Institution Websites.
Strong focus on team collaboration, adapting to changing needs and achieving optimal results.
Demonstrated ability to provide exceptional Customer Service in a fast-paced environment.
Overview
20
20
years of professional experience
Work History
Title Clerk/Sales/Finance
Jerry Gradl Motors, N.
01.2024 - Current
- Process all Vehicle Sales from start to finish; prepare/submit Contracts, Warranty and DMV paperwork. Assist customers with obtaining required financial & insurance documents and submitting applications to varying financial institutions. Completed contract submission, both printed and electronically, to ensure applications are processed accurately and in a timely manner. Responsible for all DMV work, bank contracts, and inquiries by customers and other staff. Process billing for Retail and Wholesale vehicles purchased from auctions/trade-ins; create folders, key tags, log into inventory, add to website, etc. Assist mechanics with ordering parts/returns, processing warranty paperwork-from pre-authorization to obtaining payment, create weekly service schedule. Monthly bank statement reconciliation and Accountants Payable processing in QuickBooks.
Office Manager
Mowmore.com
01.2019 - 01.2024
- Managed all day-to-day operations; processed all incoming orders, made decisions regarding shipping, invoicing and assigning appropriate personnel and/or warehouse locations. Daily responsibilities included updating product descriptions & prices on the company website, ordering daily stock/special order items, compiling large bulk orders for discount pricing. Managed all UPS/FedEx issues, customer concerns via email, walk-ins and phone calls. Daily use of Shopify, Excel and QuickBooks for inventory & sales tracking purposes.
Title and Billing Clerk
West Herr Nissan Infiniti
01.2018 - 01.2019
- Processed all vehicle transactions and prepared legal documentation for all sales. Submitted all legal transfer documents to the DMV. Processed payoff checks for new vehicles and trade-ins and received new car inventory. Acted as the liaison for all DMV, bank contracts, and other related inquiries by customers and other dealership staff.
Claims Analyst/Contract Liaison
Complete Senior Care-P.A.C.E.
01.2013 - 01.2018
- Primary responsibilities include processing all newly executed contracts to ensure accuracy of content, req’d signatures, and receipt of all req’d documentation. Solely responsible for creating, organizing and filing all contract files. Communicate with vendors, via phone, fax or email, to retrieve any missing or expired documents. Physician License, DEA, Board Certification verification using appropriate websites. Implemented scanning and a computerized filing system for all contracts and claims, making them remotely accessible to all personnel. Created spreadsheets containing all contracted vendor information, their services performed, etc., and to track expiring documents, to be in accordance with NYS requirements. Responsible for all inbound calls regarding contracts and claims. Work with physicians to ensure proper ICD-9/CPT coding. Assist accounting department with projects as needed. Process weekly Pended Claims Report for authorization and charge discrepancies, with authority to approve or deny any claims.
Education
Niagara County Community College
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Harvard Element K Online College
Skills
- Analytical problem-solving skills
- Strong research skills
- High level of accuracy and speed
- NYS DMV compliance expertise
- Preparation/Completion of loan documents
- Effective Multitasking & Prioritizing
- Computer proficiency
- Polished professional demeanor
- Excellent Written & Verbal Communication
- Team-oriented and self-sufficient
Timeline
Title Clerk/Sales/Finance
Jerry Gradl Motors, N.
01.2024 - Current
Office Manager
Mowmore.com
01.2019 - 01.2024
Title and Billing Clerk
West Herr Nissan Infiniti
01.2018 - 01.2019
Claims Analyst/Contract Liaison
Complete Senior Care-P.A.C.E.
01.2013 - 01.2018
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Harvard Element K Online College
Niagara County Community College
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