Sherry Hoffman
Los Angeles,CA
Summary
Strategic and Innovative relationship management and sales professional with 20+ years of experience in the financial sector. Passionate about developing mutually beneficial long-term customer relationships and building brand loyalty to drive present and future sales.
Overview
18
18
years of professional experience
Work History
Dealer Relationship Manager
Stellantis Financial Services
08.2023 - Current
- Enhanced dealer satisfaction with thorough follow-ups on outstanding issues, promoting long-term partnerships.
- Collaborated with cross-functional teams to address dealer needs, ensuring seamless communication and service delivery.
- Recognized as a trusted advisor by dealerships, resulting in improved loyalty and repeat business.
- Developed strong rapport with key dealership personnel through consistent engagement and relationship building efforts.
Dealer Relationship Manager
Chrysler Capital
03.2013 - 07.2022
- Manage database of 25 FCA dealerships
- Establish and maintain relationships with all dealership personnel as well as OEM Representatives
- Educate dealers on new policies and products that will impact their sales targets along with OEM
- Conduct meetings with Owners/GM to establish objectives, review reporting and address market-related issues.
- Strengthened dealer relationships by providing prompt and efficient support for inquiries and concerns.
Dealer Account Manager
Westlake Financial Services
05.2008 - 03.2013
- Maintained and managed database of over 100 dealerships both Franchise and Independent
- Managed delinquency by overseeing collection practices and underwriting guidelines
- Educating dealers on value of using Westlake and variety of products available
- Consistently achieve and surpass sales targets
- Trained dealers to structure and score deals, activate GPS, manage inventory, and track deal fundings with online program.
Sales Manager
Sage Credit Company
09.2006 - 01.2008
- Managed all retail operations including sales team of 4 loan officers while maintaining pipeline of personal residential loans
- Responsible for sales training of all new product lines
- Established strong rapport with clients to ensure all mortgages needs were met
- Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, and insurance information with flood certificates.
Education
Some College (No Degree) -
Orange Coast College
Costa Mesa, CASkills
- Salesforce
- CRM
- Relationship Development
- Account Management
- Consultative Selling Techniques
- Interdepartmental Collaboration
- Rapport and relationship building
- Time Management
- Territory Management
Professional Highlights
- 2015, 2016 and 2020 Circle of Excellence Award
- 2015, 2014 & 2013- Highest Collateral Touch and Highest Retail & Lease Penetration Award
- Received Century Club Award Recognition 4 years in a row for closing over 100 deals
- Consistently recognized as “Top Retail Loan Officer” in the company for sales revenue generated out of 130 Loan Officers
- Ranked Number One Sales Team (out of 6 teams) for three consecutive months as well as periodically throughout the year.
- 2005 Top Sales Performer of the year
Timeline
Dealer Relationship Manager
Stellantis Financial Services
08.2023 - Current
Dealer Relationship Manager
Chrysler Capital
03.2013 - 07.2022
Dealer Account Manager
Westlake Financial Services
05.2008 - 03.2013
Sales Manager
Sage Credit Company
09.2006 - 01.2008
Some College (No Degree) -
Orange Coast College
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