SHERRY HOLLINS

• Supported daily administrative operations by managing schedules and coordinating meetings.
• Assisted in maintaining filing systems, ensuring documents were organized and accessible.
• Check in/Check out for patients, referrals and end of month consolation
• Coordinated communication between departments, enhancing collaboration and information flow.
• Responded to inquiries and provided customer service support, fostering positive relationships.
• Participated in training sessions, acquiring skills to enhance administrative processes and support functions.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Completed intake assessment forms and filed clients' charts.
• Maintained accurate and up-to-date client records.
• Coordinated medical referrals to ensure timely access to specialists and accurate transfer of patient information.
• Assisted in training new staff members on software systems and office workflows, ensuring seamless integration into the team.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Resolved issues through active listening and open-ended

questioning, escalating major problems to manager.

• Organized meetings for executives and coordinated availability of conference rooms for participants.
• coordinate visits/discharge with family, assist funeral homes with death certificates and obtaining information

• · Coordinate visits/procedures for patients
• · Case management for patients
• Managed project timelines and ensured deliverables met quality standards.
• Streamlined reporting processes, improving accuracy and consistency of data presented.
• · Medication authorizations
• Followed all company policies and procedures to deliver quality work.
• Restructured customer service process, ensuring quicker response times.