Sherry Howard
Higgins Lake,MI
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than35 years. Hardworking Receptionist, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Flexible Recetptionist, known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
CSR
Mackinac Island Ferry Company
2023.04 - 2023.11
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Updated account information to maintain customer records.
- Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed timely and effective replacement of damaged or missing products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Proven ability to learn quickly and adapt to new situations.
Ticket Seller
Sheplersferry
2022.05 - 2022.10
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Built rapport with frequent patrons, fostering a sense of loyalty and repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Collaborated with team members to manage customer flow during peak times effectively.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Medical Receptionist
Mackinac Straits Health System
2021.12 - 2022.04
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Performed various administrative tasks by filing, copying and faxing documents.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized paperwork such as charts and reports for office and patient needs.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
Medical Receptionist
Munson Healthcare
2016.03 - 2022.02
Medical Receptionist
Munson Healthcare
2016.03 - 2022.02
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Helped patients complete necessary medical forms and documentation.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Prepared and processed patient referrals and transfer requests.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed clerical duties and tasks for clinic administration.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Received and routed laboratory results to correct clinical staff members.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Completed patient referrals to other medical specialists.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - Nursing
Kirtland Community College
Roscommon, MIHigh School Diploma -
Roscommon High School
Roscommon, MI06.1989
Skills
- Customer Focus
- Call center experience
- Relationship Building
- Professional telephone demeanor
- Billing Adjustments and Refunds
- Telephone Etiquette
- Patient Billing
- Patient Registration
- Medical Records Maintenance
- Office Coordination
- Cash Handling
- Appointment Scheduling
- Schedule Coordination
Timeline
CSR
Mackinac Island Ferry Company
2023.04 - 2023.11
Ticket Seller
Sheplersferry
2022.05 - 2022.10
Medical Receptionist
Mackinac Straits Health System
2021.12 - 2022.04
Medical Receptionist
Munson Healthcare
2016.03 - 2022.02
Medical Receptionist
Munson Healthcare
2016.03 - 2022.02
No Degree - Nursing
Kirtland Community College
High School Diploma -
Roscommon High School
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