Sherry Howard
Normangee,TX
Summary
Dynamic customer service professional with extensive experience at Cox Communications, recognized for enhancing customer satisfaction and retention through effective problem-solving and CRM software proficiency. Proven ability to train staff and implement upselling strategies, driving sales and fostering a positive customer experience. Composed under pressure, consistently delivering results.
Professional customer service specialist prepared for this role. Experienced in fostering customer loyalty and resolving concerns efficiently. Strong team collaborator, reliable, and adaptable to changing needs. Skilled in communication, problem-solving, and conflict resolution with results-driven mindset.
Overview
20
20
years of professional experience
Work History
Retention Customer Service Representative
Cox Communications
02.2016 - 08.2025
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
Head Teller
Municipal Employees Credit Union
04.2009 - 01.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supervised daily operations of teller line, ensuring compliance with credit union policies.
- Trained and mentored staff in customer service best practices and transaction processing.
Assistant Manager
Kirkland's Home
01.2006 - 04.2009
- Assisted in managing daily store operations, ensuring exceptional customer service and satisfaction.
- Supported inventory management, including stock replenishment and product organization.
- Trained new staff on company policies, procedures, and customer engagement strategies.
- Implemented visual merchandising standards to enhance store presentation and promote sales.
- Trained and mentored team members to enhance sales techniques and product knowledge.
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK05.2002
Skills
- Call center experience
- Upselling strategies
- Cross-selling techniques
- CRM software proficiency
- Customer service
- Microsoft Excel
- Product knowledge
- Stress management
- Problem-solving
- Time management
- Staff training
- Staff education and training
- Sales closing
- Live chat support
- Customer education
- Sales expertise
- Product sales
- Microsoft Office Suite
Timeline
Retention Customer Service Representative
Cox Communications
02.2016 - 08.2025
Head Teller
Municipal Employees Credit Union
04.2009 - 01.2016
Assistant Manager
Kirkland's Home
01.2006 - 04.2009
High School Diploma -
Putnam City High School
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