Sherry Howell
Sunrise Beach,TX
Summary
Dynamic Director of Dining Services at TouchPoint, recognized for enhancing customer satisfaction through exceptional service and culinary expertise. Achieved zero health violations while implementing effective inventory management and staff training programs. Skilled in problem-solving and maintaining sanitation standards, fostering a reliable and efficient dining environment. Patient Satisfaction.
Professional in dining services with robust background in managing culinary operations and enhancing guest experiences. Known for fostering team collaboration, driving efficiency, and adapting to evolving needs. Skilled in staff training, budget management, menu development, and ensuring high standards of food quality and safety. Trusted leader with results-focused approach.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Dynamic individual with hands-on experience in patient care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
23
23
years of professional experience
Work History
Director of Dining Services
TouchPoint
08.2024 - Current
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Conducted regular performance evaluations of staff members, providing constructive feedback for professional growth success.
- Improved inventory management system, minimizing waste and maximizing product freshness.
- Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
- Implemented customer feedback systems to continually improve upon services offered.
- Oversaw successful catering events, ensuring seamless execution and client satisfaction.
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Supervisor of Dining Services
Touchpoint
05.2013 - 08.2024
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Oversaw successful catering events, ensuring seamless execution and client satisfaction.
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
- Established effective communication channels between kitchen and front-of-house teams for smooth daily operations.
- Developed tailored dietary offerings for guests with specific needs or restrictions.
- Improved inventory management system, minimizing waste and maximizing product freshness.
- Championed sustainable practices within the dining facility, leading to reduced environmental impact.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Organized special event dinners that created a unique dining atmosphere for patrons.
- Implemented comprehensive staff training program, improving service quality and consistency.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Food Service Manager
Elgin ISD
06.2002 - 04.2013
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Oversaw training of more than 8 team members.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
High School Diploma -
Macon High School
Macon, MO05-1981
Skills
- Customer service
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Cash handling
Timeline
Director of Dining Services
TouchPoint
08.2024 - Current
Supervisor of Dining Services
Touchpoint
05.2013 - 08.2024
Food Service Manager
Elgin ISD
06.2002 - 04.2013
High School Diploma -
Macon High School
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